2022 Industry Operations Talent 
Organizational Talent Consulting
DECEMBER 12, 2022
Leaders face an unprecedented talent challenge with no immediately obvious solution. It is easy to logically think of the talent challenge as attracting and retaining the right people. It is helpful to test assumptions, adopt a different point of view, challenge habits, and search for ideas outside your industry or function.
Progressus
OCTOBER 27, 2023
Professional services is an expansive space spanning several industries – consulting firms, software publishers, IT service providers, even manufacturers and distributors that offer post-sale services — each with its own set of challenges, regulations, and opportunities.
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DECEMBER 22, 2021
In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. And the contact center industry is not exempt. Meeting employee needs and equipping them with the right tools with be critical in 2022.
Organizational Talent Consulting
APRIL 10, 2023
Operations - improving customer service and identifying production errors and defects. One way to rise above the talent challenge is with workforce planning. Identify the roles that will be strategic, operational, and supporting for introducing AI to your company. Chui, E, Roberts, R., and Yee, L. Trust in technology.
Harvard Business
NOVEMBER 3, 2016
nearly 6 million entry-level jobs will be created from 2012 to 2022, according to the Bureau of Labor Statistics. With low unemployment, the competition for talent remains fierce. Gap is joining a growing corps of large companies that are turning to an overlooked pool of entry-level talent: the 5.5 Across the U.S.,
Organizational Talent Consulting
JULY 11, 2022
During surgery, Dr. Strange slapped a nurse's hand in the operating room out of frustration. A survey of 800 leaders and employees across 17 industries revealed the following reactions to a lack of civil treatment in the workplace: 48% decreased effort. Leaders need to be concerned about toxic culture. 66% lower quality work performed.
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MARCH 21, 2022
2022, 68% of remote workers surveyed are comfortable returning to the office, compared to 46% in Feb. It’s essential to retain talent who may gladly turn to a competitor. Here are 3 employee experience strategies to keep your remote and hybrid workforce engaged in 2022 while balancing a return to the office. TTEC’s Retain 2.0
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