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Shift Your Perspective to Make Business Development Easier

Successful Independent Consulting

Most of us never had sales training so this concern is understandable, but reframing how we think about business development can turn concern into action. Clients tell me that as a result of my work, they’re able to cut back on help desk support and reach their ROI faster.

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Proposals, Part 2: The Potential Solutions

The Consultants Peer Group

I’ve written previously about five things I do to separate my practice: adherence to an enforceable Code of Ethics, adoption of a professional Code of Conduct, certification to an international set of Consulting Competencies, and use of consulting checklists inherent in ISO 20700 training. This is for your protection.”

Ethics 52
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A Quick Guide to Essential Project Management Metrics

Epicflow

For example, the time spent for meetings, training, paperwork, etc. isn’t billable. Return on investment (ROI) ROI is not a pure project management metric, but it’s widely used to find out whether the project costs have been effectively used and generated the expected profit. Retrieved from: [link]

Metrics 52
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How to Stop Micro-Managing Your Team

Organizational Talent Consulting

It is a high ROI investment into your success and business growth. References: Blanchard, K. European Journal of Training and Development, 41(3), 241-260. Research suggests that mismatched management reduces morale, trust, and productivity and increases employee turnover. What is mismatched management? Cook Publishing Company.

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Assessing Change Management Effectiveness: Essential Metrics

Epicflow

business readiness for change, realization of change implementation benefit and ROI, speed of implementing change initiatives. . tracking progress, teams’ performance improvements, KPI of a change initiative, benefit realization and ROI. References. organizational performance improvements, . Individual performance.

Metrics 52
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Exploring the Retail Contact Center: Past, Present, and Future

1 to 1

For years, brands referred to the contact center as the "cost center" of their organization. With their focus geared toward short-term ROI, many were reluctant to spend money on improvements because they neglected to consider sales beyond the brick-and-mortar store or website.

Retail 48
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The Myth of a Psychologically Safe Workplace

Organizational Talent Consulting

Psychological Safety Myth Buster #2: Create Accountability Talking with a trusted advisor that can listen, provide perspective, and partner with you for accountability to take action is a high ROI activity. References Clark. What challenges are you facing leading in ways that create psychological safety? Doolittle, J.