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The Perils of Internal Disruption (Part 2)

Markovitz Consulting

But when it comes to internal operations at least, disruption is often both bad for business and for employees, because it causes unevenness in work. This week I’d like to address sales incentives and volume discounts. It read the increased sales as a sign that consumers had started to like green cars, and ramped up production.

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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52
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In the Best Sales Teams, About Half of the People Are in Support Roles

Harvard Business

Sales reps are most effective when they have the right amount of support staff, but exactly how much support staff does a company need, and how should it be structured? Call it a Goldilocks quandary: Too little support, and your sales people can’t do their jobs well; too much, and you’re wasting money.

Sales 40
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

1 to 1

And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit.

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??? Happy New Year: Predictions, Takeaways, and Thank you!

Wakeman Consulting Group: Dave's Blog

This matters because ticket sales, merchandise, etc. This uncertain work environment is hurting ticket sales for a lot of places because the traffic patterns are different. There is a lesson for all of us in Barnes and Nobles’ turnaround: “If you want to sell music, you have to love those songs.”. You will get branding.

Sports 59
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5 retail strategies that are here to stay

1 to 1

With post-pandemic online shopping increasing and deals running longer and earlier, consistent quality and service levels are essential to keep operations running smoothly and customers happy. Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime.

Retail 26
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Executives on Demand: What are part-time CEOs and why does every business need one?

SkillQuo

In fact, ‘supertemps’ – highly qualified freelance individuals who work on short-term contracts for companies have been growing not just in the C-suite, but in many various business departments – some carry out niche, specific jobs, like managing large turnarounds or sales while some just fill a much needed managerial space.

SMB 60