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Back to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell

Consulting Matters

Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust. Why you need to create a system to be a person of your word.

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Sustainable Aviation: Emerging Trends and Opportunities

Tom Spencer

Aerospace is one of the fastest growing markets. While both the size of the market and its growth rate are both large, so is its carbon footprint. The Aviation Market. Ever since the Wright Brother’s famous first flight in 1903, the aviation market has gone nowhere but up. per year over the same period. Other Trends.

Trends 88
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3 Steps to Cultivate an Innovation Culture

Organizational Talent Consulting

The proven benefits of innovation include: increased competitive advantage improved operational productivity reduced costs and increased revenue improved commercial value enhanced problem-solving One modern innovation that is impressive to watch is SpaceX's reusable Falcon 9 (watch the video below). million per launch. Hjeltnes, A.,

Culture 52
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How Service Companies Can Earn Customer Trust and Keep It

Harvard Business

I’ve learned that truth from 40 years of conducting research in the fields of services marketing, service quality, and health services. But with smartphone video just a couple of clicks away for a witness, any service failure that looks bad on camera may be transmitted worldwide in a matter of minutes. Use realistic slogans.

Company 35
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Deflation Bonanza! (And the Fool's Mission to Stop It)

MishTalk

For sure, hotel prices in Switzerland rose as much as 40% overnight compared to prices elsewhere. like restaurants, travel and hotels. The soaring Swiss franc that caused howls in financial markets is creating a bonanza in stores, where shoppers are suddenly getting discounts on everything from vegetables to party dresses.

Banking 28
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How disruptive is the 'Sharing Economy'?

freshminds

It operates in about 270 cities in over 60 countries worldwide and is expanding at a vast rate - the company is currently valued at an amazing $51 billion after a total of seven rounds of funding worth $7.4 an accommodation service expanding from rooms in the homes of individuals to underused space in existing hotels) and vertically (e.g.

Hotels 53
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Blockchain Will Transform Customer Loyalty Programs

Harvard Business

Related Video. See More Videos > See More Videos > All loyalty programs are vulnerable to a blockchain revolution, but the travel industry is perhaps the most at risk. In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections.

Travel 44