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Defense, then Offense

CaseInterview.com

The reason this occurs is that these two things happen in a recession: First, some opportunities get destroyed (think: airlines, hotels, restaurants). Think Zoom video conferencing; they grew from 10 million to 300 million meeting participants in five months. This might be an opportunity to change sales messaging.

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We May Not Have a Clear Path, But We Each Have One

Harmonious Workplaces

In 1999, rock-and-roll legend Rikk promoted me within six months from sales associate and drum department head at Sam Ash Music to Operations Manager, where I not only led a warehouse crew, but I became the regional trainer on an Oracle-based POS system at the age of 23. What a funny place to find wisdom — a hotel lobby shop!

Hotels 52
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Getting an Intricate Operation Back in Sync

Harvard Business

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. The sales and marketing director said he was receiving complaints about sloppy service. Later, he privately told me he was thinking of leaving the hotel. And something was wrong.

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What Nursing Parents Need to Know About Pumping During Work Travel

Harvard Business

” My interviews with people who have faced this challenge revealed some ways new parents can make this tough phase easier on themselves. Given the corporate climate, she felt enormous pressure to attend the company’s annual sales meeting, which meant leaving her 14-week-old son at home. Ask, Advocate, and Organize.

Travel 31
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5 Questions to Ask Before You Call Out Someone Powerful

Harvard Business

But over the last two years, as we interviewed over 60 business leaders, what we found is that this feeling never goes away. No matter how senior the person we interviewed, there was always a lingering doubt about the risks and consequences of speaking up. So we meet someone and label them as: woman or old or American or rich.

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How to Talk to Strangers and Enjoy It

CaseInterview.com

As an experiment, I invited a few dozen CIBs, 1Y, 2Y to a last-minute, impromptu Q&A session in the lobby of my hotel. I was hoping 5 people would show up, but when close to 30 did, the hotel kicked us out. During this informal “shop talk,” a 1Y from McK asked me how to be more comfortable meeting strangers (e.g.,

How To 75
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Delivering an Unforgettable Customer Experience - Think customers.

1 to 1

Meet the Editors. Sales Effectiveness. Sales Effectiveness. Sales & Marketing Effectiveness. Some people shared stories about highly personalized hotel experiences. Meet the Editors. Sales Effectiveness. Search. ); 1to1 Magazine. Weekly Digest. Infographics. Gartner | 1to1 Awards. Customer Champions.

Media 51