Strategic Planning and Management Insights

NOVEMBER 22, 2021

Amy Lynn Durham is a former corporate sales manager turned Executive Coach and Leadership Development Coach. As a sales manager, she managed $38 million in operating income with 400 employees from the Bay Area to central California.

Sales 52

Sales Training Training Leadership 52

Rick Conlow

JULY 2, 2023

And of course, organizations and managers want the hustle and the desire to get ahead. 57% of employees blame managers for their quiet quitting. 39% of employees say managers have not noticed their lower performance. And of course, organizations and managers want the hustle and the desire to get ahead.

Leadership 72

Leadership Training Training Talent 72

1 to 1

MAY 10, 2021

These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. These days, more is expected of service and sales associates than ever before.

Sales 26

Sales How To Emotional Intelligence Efficiency 26

Harvard Business

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Emotional Intelligence (EQ).

Productivity 28

Productivity Management Engineering Case Interview 28

Consulting and Organizational Management

APRIL 11, 2010

In my experience, they often conclude their clients have problems primarily with, for example, interpersonal conflicts, emotional intelligence and authenticity. Many of them have extensive experience in management. How to Manage Resistance in Consulting — Part 1 of 3: What is Resistance? Career Management.

Consulting 40

Consulting Emotional Intelligence Management Organizational Development 40

CaseInterview.com

OCTOBER 1, 2022

This type of system rewards those who exceed their sales targets. Assessing company culture and cultural fit are career management factors that I see as severely under-appreciated, and therefore, underutilized. Check out our privacy policy for details on how we protect and manage your submitted data. Unsubscribe at any time.

Culture 116

Culture Company System Study 116

Harvard Business

AUGUST 3, 2018

At some point in your career, you likely encountered a manager you believed was unfair. You probably thought to yourself, “ When I’m a manager, I’m never going to be like that! Becoming a Manager. New Managers Should Focus on Helping Their Teams, Not Pleasing Their Bosses. SuperStock/Getty Images.

Management 32

Management How To Examples Research 32

1 to 1

APRIL 28, 2022

Contact centers are often where customers directly interact with a brand, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. Hiring the right people. Choose wisely.

Retail 26

Retail Efficiency Emotional Intelligence Operations 26

Cheryl Cran

OCTOBER 28, 2014

Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability. And there is another challenge that organizations and leaders have right now and that is upgrading the skills and the abilities of the leadership.

Operations 26

Operations System Leadership Emotional Intelligence 26

Cheryl Cran

OCTOBER 28, 2014

Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability. And there is another challenge that organizations and leaders have right now and that is upgrading the skills and the abilities of the leadership.

Operations 20

Operations System Leadership Emotional Intelligence 20

Cheryl Cran

OCTOBER 28, 2014

Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability. And there is another challenge that organizations and leaders have right now and that is upgrading the skills and the abilities of the leadership.

Operations 20

Operations System Leadership Emotional Intelligence 20

Management Consulted

AUGUST 28, 2013

Booz, who could very well possibly be considered the father of management consulting as a career. It is one of the original “white-shoe” firms, accredited with being the origination of the management consulting profession. Most recently, Booz & Company acquired Management Engineers , based in Dusseldorf, Germany. Automotive.

Interviews 181

Interviews Culture Company Case Interview 181

Harvard Business

DECEMBER 29, 2016

But what about the ordinary engineers, managers, and employees who designed cars to cheat automotive pollution controls or set up bank accounts without customers’ permission? Take Wells Fargo as an example: Managers were rewarded for the number of accounts they opened and managed. Emotional intelligence can help you here.

Ethics 31

Ethics Company Emotional Intelligence Study 31

Management Consulted

MAY 10, 2015

Hay and Associates, Management Consultants.” The firm was started on the premise that maximizing companies’ people management skills would vastly improve their output, both in terms of quality and quantity. Dale Purves died in 1966, and Milton Rock became the new Managing Director. Hay Group Engagement Cost: $250K.

Groups 100

Groups Interviews Culture Case Interview 100

Harvard Business

JUNE 24, 2016

Global organizations need leaders with cultural dexterity — the ability and know-how to make a sale in Seoul just as effectively as they host a meeting in Riyadh. Managing Across Cultures. Private organizations have and should continue to use similar educational methods. You and Your Team Series. Tomas Chamorro-Premuzic.

Culture 28

Culture Development Emotional Intelligence Training 28

Harvard Business

OCTOBER 3, 2017

However, for medium complexity jobs, such as trainers or first line sales managers, that difference grows to 85-100%, and for highly complex jobs, such as senior leadership roles, the contribution of top performers is more than double that of the average performer.

Emotional Intelligence 28

Emotional Intelligence Talent Development Study 28

Management Consulted

NOVEMBER 2, 2015

” Explaining the tag line in a company statement, KPMG marketing officer Tim Pearson said, “The emphasis on clarity – not simply knowledge management or insight – in our brand advertising campaign strongly differentiates KPMG in the increasingly crowded business advisory arena and articulates KPMG’s business strategy.”

Interviews 100

Interviews Culture Consulting Case Interview 100

Harvard Business

JUNE 11, 2018

Experience has taught me that the art of good M&A requires a combination of careful research, emotional intelligence, and attention to detail that might otherwise get overlooked; due diligence requires more than a scan through boxes of contracts and reviewing the balance sheet. In 2005, eBay spent $2.6

Intellectual Property 31

Intellectual Property How To Balance Sheet Emotional Intelligence 31

Harvard Business

MAY 4, 2018

emotional intelligence skills and the capacity to reason and solve problems ) and work engagement levels begin to decline, dragging down the quality of the work produced with it. The real goal of all work is impact — whether it be impact on sales, profits, or one’s community.

Automotive 36

Automotive Productivity Emotional Intelligence Culture 36

Harvard Business

MARCH 29, 2017

Whether you’re a mentor to a medical resident or marketing manager, the same principles apply. In a business setting, you might ask a prospective mentee to prepare a presentation in their area of expertise, or join you on a sales call or at a strategy offsite and write up their observations. The Explainer: Emotional Intelligence.

Emotional Intelligence 28

Emotional Intelligence Meeting Video Examples 28

Harvard Business

DECEMBER 19, 2017

You may be told that your sales skills need sharpening, but not that people see you as self-interested. Manage your reaction. The transparency illusion is a common trap for managers at all levels. Even if we get frequent feedback at work, it’s typically about our functional performance.

Exercises 42

Exercises Case Interview Meeting Report 42

Harvard Business

APRIL 15, 2016

When a hiring manager asks about a recent challenge and how you solved it, the way you frame your response is telling for future performance. I regularly tell managers looking for optimistic hires to simply listen to how people answer that question.

Case Interview 28

Case Interview Resumes Research Interviews 28

Harvard Business

OCTOBER 19, 2018

When finally confronted about his behavior, his response was, “The best management tool is fear. It’s the only way to make the sale!”), I once knew a chief operating officer with a reputation for humiliating his team whenever they disappointed him. If they fear you, they will get the work done.”

Survey 49

Survey Tools Research Report 49

Harvard Business

AUGUST 23, 2016

Resist the urge to say things like, “Well, if you had managed your time better…” No lengthy commiseration. Pick something manageable, and help a stressed-out colleague to the degree you choose. In practice, real people manage to do both simultaneously all the time. Monique Valcour.

Management 28

Management Sales Emotional Intelligence 28