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APRIL 28, 2022

In this blog post we’ll look at the pros and cons of a captive model versus outsourcing models and explore five ways that outsourcing contact centers can provide your company an ideal approach to improve CX, empower employees, accelerate digital transformation, and improve contact center operational KPIs. Hiring the right people.

Retail 26

Retail Efficiency Emotional Intelligence Operations 26

Harvard Business

JANUARY 4, 2018

Still others describe it as the difference between how we see ourselves and how others see us. So before we could focus on how to improve self-awareness, we needed to synthesize these findings and create an overarching definition. The human mind rarely operates in a rational fashion, and our judgments are seldom free from bias.

How To 69

How To Case Interview Research Study 69

Harvard Business

OCTOBER 13, 2016

According to a recent CTI study, global leaders must master a pivot to project credibility, demonstrating authority in a form familiar to senior executives in the West (the vertical pivot) while prioritizing emotional intelligence with stakeholders in local global markets (the horizontal pivot).

Emotional Intelligence 28

Emotional Intelligence Talent Culture Leadership 28

LSA Global

MAY 31, 2020

You are operating in a different medium and do not have the safety net that more personal and more informal opportunities for connecting can provide. Twelve Tips on How to Better Manage Virtually. Clear expectations, especially for virtual teams, reduce uncertainty and enhance trust and productivity.

Management 36

Management Meeting Emotional Intelligence Training 36

Harvard Business

OCTOBER 10, 2016

How should you establish a positive, productive working relationship with your new manager? How do you get to know them without seeming like a kiss-up? “Keep asking yourself, ‘How can I help them get up to speed faster?’” ’” Here’s how to build a strong rapport from the first day.

How To 28

How To Case Study Case Studies Emotional Intelligence 28

Peter Stark

MAY 29, 2018

Once they know how to do a task, they are quick to delegate the task to a team member so they can focus more of their time working on strategic tasks and projects that improve the condition of their team or organization. Operate under an umbrella of arrogance. Successful leaders get bored easily. Hire weak team members.

Emotional Intelligence 26

Emotional Intelligence Efficiency Talent Leadership 26

Harvard Business

MAY 3, 2016

“Of course, they will need to be intelligent. But they’ll also need to have a high level of cultural and emotional intelligence.” ” Read more from Harvard Business School Executive Education: How to Spot a Liar. How to Brand a Next-Generation Product.

Education 30

Education Development Leadership Emotional Intelligence 30

Harvard Business

JANUARY 17, 2018

Being a remote employee myself, and having my entire team also fall into that category, forced me to think differently about how to build team culture and keep everyone engaged and motivated. But in many ways, they remained strangers, and that took a toll on the business, affecting employee satisfaction and productivity. Remote Work.

Emotional Intelligence 28

Emotional Intelligence Meeting Survey Culture 28

Harvard Business

SEPTEMBER 28, 2017

The business implications are manifest: higher productivity and fewer conceptual gaps. If we can calm our amygdala, that allows the prefrontal areas to operate more effectively — and thus to better focus our attention. Resilience Is About How You Recharge, Not How You Endure. You and Your Team Series. Resilience.

Exercises 28

Exercises Study Groups Research 28

Harvard Business

NOVEMBER 7, 2018

There also are new assessment tools based on advancements in brain science, emotional intelligence, and relational modeling; new computer aided algorithms for decision-making; virtual reality simulations; and a host of new experiential programs, online courses, and university certifications.

Leadership 48

Leadership Handbook Healthcare Emotional Intelligence 48

Harvard Business

JANUARY 25, 2017

After years of analyzing interviews and data from more than 100 teams, it found that the drivers of effective team performance are the group’s average level of emotional intelligence and a high degree of communication between members. How to Handle a Colleague Who’s a Jerk When the Boss Isn’t Around.

Emotional Intelligence 28

Emotional Intelligence Sports Government Examples 28