Harvard Business

OCTOBER 8, 2018

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. Bryan Sexton of Duke University Medical Center.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

OCTOBER 23, 2017

There is a new generation of real-time employee opinion tools that are starting to replace old-fashioned employee opinion surveys — tools that tell you far more than just what employees think every year. Developing these sorts of metrics will not be quick or easy. Capture Reference Data About Current Change Projects.

Change Management 28

Change Management Data Company Management 28

Organizational Talent Consulting

AUGUST 7, 2023

An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. But culture change is often overwhelming and elusive. Section three focuses on proven approaches to architect organizational culture.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

NOVEMBER 23, 2016

We performed pulse surveys quarterly after every town hall meeting at Saint Anthony Hospital. The questions were developed by Press Ganey, the healthcare survey company, and were related to employee engagement. And we continued to take the temperature of the organization by conducting surveys on employee engagement and culture.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

OCTOBER 9, 2017

Overlooking these realities is perilous, both for the patient’s well-being and for efficient delivery of care. Health systems that want to avoid those pitfalls need leaders who invest in shaping an organizational culture that values hearing patients’ voices. This work cannot happen in a vacuum of forced efficiency.

Guidelines 31

Guidelines Efficiency System Meeting 31

Harvard Business

OCTOBER 21, 2016

In addition to the financial benefits that accrue from increased competitive advantage and innovation as discussed earlier, companies are realizing significant cost savings through environmental sustainability-related operational efficiencies. Since 1994, Dow has invested nearly $2 billion in improving resource efficiency and has saved $9.8

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

NOVEMBER 16, 2016

In November 2015 Geisinger Health System launched its ProvenExperience program – a wide-ranging cultural and process reengineering initiative whose long-term goal is not just to assure the best customer experience in healthcare, but to offer the best customer experience of any industry.

System 28

System Healthcare Financial Construction 28

Harvard Business

JULY 13, 2016

Identify the right metrics. In the digital membership economy, the metrics best apt to indicate success are more likely to be around member churn and engagement. Invest in building a culture of membership. I joined Netflix for access to great content in an efficient way. Subscription is a pricing structure.

Cash Flow 28

Cash Flow Survey Metrics Accenture 28

Harvard Business

MAY 7, 2018

By communicating at the most opportune times based on insights into consumer behavior, companies can generate more business with fewer or more efficient ads, or expand their audience to find unexpected wins. Bain & Company recently surveyed nearly 1,700 marketers globally , in partnership with Google, and found three areas of importance.

Marketing 28

Marketing Bain Advertising Data 28

Harvard Business

OCTOBER 17, 2017

As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible. Still, these metrics have yet to include broader measures of wellness such as academic achievement, involvement in crime, or job outcomes (i.e.,

Metrics 30

Metrics Efficiency System Development 30

Harvard Business

OCTOBER 16, 2018

Fourth, they’re activating the digital organization—taking advantage of the new digital tools that are available in the market, to work in very different ways and to leverage those digital technologies to create efficiency. Because a great culture and beautiful words and wonderful sentiment are just not enough.

Deloitte 29

Deloitte Consulting Data Talent 29

Harvard Business

AUGUST 21, 2017

I responded that even if it is the norm for this company’s culture — and potentially many others — it is not acceptable universally, nor should it be. A 2017 survey by Kronos and Future Workplace , reveals that the restructuring of work has resulted in significant burnout. “Is this normal?”

Boston Consulting Group 32

Boston Consulting Group Study Conference Survey 32

Harvard Business

DECEMBER 13, 2016

For years, Atrius Health had been focusing on standardizing processes, removing waste, and improving efficiency using improvement activities employing lean. Most care-delivery organizations do not have a culture that can tolerate uncertainty for such a long period. prior focus groups, surveys, and Press Ganey data).

Case Interview 28

Case Interview Insurance Insurance System 28