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The Roadmap to the Secret Sauce of Employee Engagement

Rick Conlow

Managers, supervisors, team leaders, and even executives must change. This costs companies billions of dollars in lost sales, and profits. Countless managers fail as a result. In addition, it degrades the customer experience, sales and profits. This means better customer service, sales, productivity, and profits.

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Maximize Employee Retention by Mentoring “Spirited Patriots”

Rick Conlow

As a result, managers and companies are desperate to recruit and retain employees. A nasty company culture and oppressive management behavior reduces employee performance and drives them away. A nasty company culture and oppressive management behavior reduces employee performance and drives them away.

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Achieving and Sustaining Customer Experience Leadership

Rick Conlow

The 5 cultural habits of customer driven companies, 4. Those who succeed make a cultural habit and a way of life not a program. In summary, those leaders and companies who persevere (Wegmans, Disney, Nordstrom’s, and others), receive the payoff in greater sales growth, customer loyalty, employee loyalty, and profit.

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Achieving Customer Experience Leadership

Rick Conlow

The 5 cultural habits of customer driven companies. Those leaders and companies who persevere (Amazon, Target, Wegmans, Disney, Nordstrom’s, and others), receive the payoff in greater sales growth, customer loyalty and profit. See our eBook: The Customer has the Power. Go here for Rick’s Superstar Leadership eBook.

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The Servant Leader Trusts You

Rick Conlow

” RCI partners with companies by applying high-performance strategies to coach, train, and consult to achieve breakthrough results through their management teams. Today, too many organizational cultures inhibit employee engagement even with the best of intentions. We offer over 400 posts on our blog.

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Great Companies and Leaders Elevate People First

Rick Conlow

Great companies and managers elevate people first. For example, high employee disengagement equals: Poor morale More employee turnover Absenteeism Poor customer service Lower productivity Fewer sales Lack of employee loyalty Less profit. The second reason for neglect is that managers lack basic leadership skills.

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How to GET Feedback When You Are the Leader

Rick Conlow

Without consistent feedback a manager operates blindly. When you are the manager, it can be down-right difficult to get candid critiques or compliments that are not coated with ulterior motives or filtered by fear. The better the manager becomes, the better the team becomes. Go here for Rick’s Superstar Leadership eBook.

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