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LSA Global Delivers Supervisor Excellence Training for Technical Operations

LSA Global

Satisfaction 140% Knowledge Gain 96% Net Promoter Score This high growth client wanted the Supervisor Excellence Training for Technical Operations program to increase team productivity, employee engagement , and retention. 96% Job Relevance 96.2% 96% Job Relevance 96.2% Learn more about getting aligned.

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Telecom Leader Accelerates Business Growth Through Coaching

Brimstone Consulting

CASE STUDY Telecom Leader Accelerates Business Growth Through Coaching A global telecommunications provider engaged Brimstone to design and facilitate leadership development cohorts, build an inclusive global Sustainability Plan, and coach leaders across the US and Europe. Was he working efficiently or just working hard?

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Developing next-generation leaders

Brimstone Consulting

CASE STUDY. The organization had grown quickly through acquisitions which placed leaders in positions larger and broader than their leadership training and experience equipped them for. Additionally, the leaders did not see themselves as having decision-making power and they operated in organizational silos.

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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. The program fit well into the hospital’s brand as an expensive but high-quality care center with the best talent, technologies, and service.

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Case Study: Should You Rehire Someone Who Left for a Competitor?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. The talent market was so tight that strong employees were often poached from small companies by bigger-name, more successful ones. “Boomerang talent.

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How Executive Coaching Created New Possibilities and Perspective

Brimstone Consulting

The coachee was the head of the US Operations group; we will call him “Bob.” Having partnered with Brimstone in the past on creating a strategy for the Operations group in Europe, Bob’s manager reached out to us, and Bob agreed to enter into a 6-month coaching relationship with one of our executive coaches.

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Outsourcing vs. managed services: Knowing the difference will save you time and money

1 to 1

Instead of supporting a few business processes, a managed services provider provides end-to-end operational support and enhancements for a seamless end-user experience. CXaaS operations are typically managed by a third-party partner on behalf of a brand. What are the top reasons to work with a managed services provider?