1 to 1

MARCH 21, 2023

The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience. Despite all the innovative advances in travel, Bastian said in-flight wi-fi has been an abysmal experience for passengers. “We

Report 26

Report Healthcare Airlines Trends 26

Comatch

MAY 26, 2023

The myth prevails that one either has or hasn’t got strong soft skills, exasperated by the lack of a clear learning path or benchmarks to improve them. Take emotional intelligence, a critical component of the soft skills that underpin harmonious and productive relationships.

Emotional Intelligence 52

Emotional Intelligence Training Training Development 52

1 to 1

JULY 29, 2022

Detecting and understanding customer intent can give brands clarity into what a customer is trying to do beyond what they are saying or clicking on, whether it’s an upsell opportunity, a chance to deepen the customer relationship, increase customer retention, enhance a product or service, or something else.

Data 29

Data Apparel Automotive Balance Sheet 29

Harvard Business

DECEMBER 10, 2018

In a forthcoming study , I tested how employers respond to similar applicants who report different residential addresses. But the comparison at least provides a benchmark. Likewise, frequently changing work schedules may disrupt precarious travel arrangements for otherwise productive workers. during the summer of 2014.

Research 50

Research Transportation Management Benchmarking 50

Harvard Business

OCTOBER 10, 2017

A recent McKinsey report found that while 84% of corporate executives think innovation is key to achieving growth objectives, only 6% are satisfied with the innovation performance of their firm. If you pursue problems that you know about already, you are unlikely to travel far from your current operational model.

ROI 28

ROI Operations Enterprise Research 28

Peter Stark

AUGUST 30, 2017

When high levels of trust are present in organizations we work with, we see increases in retention of the most productive employees, higher levels of engagement, superior cross-departmental communication and teamwork, greater innovation, and all around better organizational results. Apparently, yes! Enough said! .

Benchmarking 16

Benchmarking Survey Media Travel 16

Harvard Business

DECEMBER 8, 2016

But so is the trepidation: as with all new “products,” there is potential for misuse. And data scientists may sometimes inadvertently report misleading performance measures for their algorithms. Current practice is to report how well one’s algorithm predicts only among those cases where we can observe the outcome.

Tools 28

Tools Policies Data System 28