Progressus

NOVEMBER 10, 2023

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52

Agile Tools Data Talent 52

Harvard Business

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

Operations 32

Operations Culture Deloitte Accenture 32

Harvard Business

AUGUST 2, 2018

” Even if you cannot change your circumstances, “you might be able to change the microenvironment in which you operate.” This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.”

How To 52

How To Case Study Case Studies Finance 52

Harvard Business

SEPTEMBER 11, 2017

Write the blog posts that help customers help themselves such as “How to do X-common-goal in our app,” or “How to set up x feature” Bonus: these articles will make your sales people very happy. Consider hiring a “customer operations” person to focus on automation full-time. What not to do.

Metrics 49

Metrics Engineering Efficiency Operations 49

Harvard Business

JUNE 8, 2017

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. Administrative leaders experienced with their hospital’s operational network are needed when the necessary new care pathways and processes are disruptive.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

OCTOBER 23, 2018

While America has continued leading the world in terms of investment in basic science research, it has lost the ability to do the kinds of process improvements that are essential for innovation. When it comes to manufacturing, the country has lost the capacity for “learning by doing.” simply couldn’t provide.

Engineering 36

Engineering Government Automotive Research 36

Harvard Business

JUNE 20, 2017

Multinational companies operating in Mexico are facing a great deal of uncertainty. Companies would like to see process improvements and better infrastructure at the border to reduce costs to import. Multinationals are heavily pushing for either minor tweaking to the agreement or a modernization of NAFTA.

Intellectual Property 31

Intellectual Property Industry Marketing Policies 31