Remove Airlines Remove Operations Remove Productivity Remove Video
article thumbnail

Crazy Airline Gobbledegook Nonsense

The Crazy Lives of Consultants

The airline business is like nothing on earth, and airline people are some of the most common interactions we consultants have. Aircraft - This is one of the most common words to escape from the lips of airline people. I counted it at least three dozen times in the safety video alone! Never gonna happen.

article thumbnail

Sustainable Aviation: Emerging Trends and Opportunities

Tom Spencer

While electric vehicles are already replacing conventional automobiles, no electric aircraft is ready for large scale commercial production that can usher in a sustainable revolution in aerospace. This includes not only commercial airlines, but also cargo planes and military aircraft. The Aviation Market. per year over the same period.

Trends 88
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Organizational Culture Change Strategies

Organizational Talent Consulting

Leaders need to be able to operate within and upon the business. 3 Organizational Culture Company Examples Organizations with strong organizational cultures are defined by having their culture deeply rooted in how they operate. The Journal of Product Innovation Management, 30 (4), 763-781. References: Büschgens, T., Cameron, K.

Culture 76
article thumbnail

Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.

Report 26
article thumbnail

Don’t succumb to the ‘CX sacrifice’

1 to 1

Instead, Cerise and analysts from global research firm Omdia mapped a path to keep the workforce intact, more productive, and better-equipped to deliver an exceptional customer experience. This points to the need for investing in the latest tools that reduce operating expenditures while elevating CX to meet customer expectations.”

article thumbnail

Consultant Ninja: Dipping my toe in the health care debate.

Consultant Ninja

Structural Driver: The organizations in the health care system operate inefficient operational structures. I fail to see the logic that the government will be more efficient at building operational structures than the private sector. Question: In the Obama plan, which one of these three cost drivers is getting reversed?

article thumbnail

3 Ways to Get Your Own Digital Platform

Harvard Business

Organizations that manage digital networks (we call them network orchestrators) are different from traditional product and service providers. Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. They begin with different values, invest in different assets, and choose different leaders.