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Show report: CX and EX inextricably linked, with empathy as the glue

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Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We We define our business as an experience business.

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That’s Not My Job!

Peter Stark

Southwest Airlines is a great role model when it comes to team members who can accomplish multiple jobs. Over the years, we have conducted Employee Engagement Surveys with over 300 organizations and have over 100,000 opinions in our Peter Barron Stark Companies benchmarks. The post That’s Not My Job!

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Crude Plunges Following OPEC Decision to Not Cut Production

MishTalk

Western Canada Select, the Canadian benchmark, has lost more than a third of its value since June, in step with declines for West Texas Intermediate and the international gauge Brent. “This is a pretty big shock,” said Justin Bouchard, an analyst at Desjardins Securities Inc. in Calgary. There’s no question there’s going to be a slowdown.

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Consultant Ninja: Another Casualty of the Financial Crises.

Consultant Ninja

I think a more interesting graph would show each fund against a respective benchmark (e.g., 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Posted by Consultant Ninja.

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The Price is Right: Decoding the Art of Product Pricing

Tom Spencer

For instance, airlines typically try to practice price discrimination by charging higher prices for business travelers and lower prices for tourists. However, the presence of low-cost carriers can often force an airline to drop prices across all customer segments.

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Emerging Market Contagion Spreads; Argentina, Venezuela, Turkey Roundup; 50% Tax on Internet Purchases

MishTalk

Venezuela Reserves In Venezuela, the government devalued its currency for airline tickets and incoming foreign direct investment on Jan. Turkey’s central bank refrained from raising benchmark rates this week, fueling concern that it will be difficult to finance current-account deficits. International reserves are at a 10-year low.

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Your Whole Company Needs to Be Distinctive, Not Just Your Product

Harvard Business

This usually means alliance with another business: creating airline cards with frequent flier miles, cards with extended warranties subsidized by insurance companies, or retail cards offering exclusive access or discounts. Our recommendations include: Be skeptical of benchmarking. which permitted no other card in its popular stores.