article thumbnail

Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.

Report 26
article thumbnail

Crude Plunges Following OPEC Decision to Not Cut Production

MishTalk

Western Canada Select, the Canadian benchmark, has lost more than a third of its value since June, in step with declines for West Texas Intermediate and the international gauge Brent. Mike "Mish" Shedlock [link] Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. in Calgary.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Consultant Ninja: Another Casualty of the Financial Crises.

Consultant Ninja

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. I think a more interesting graph would show each fund against a respective benchmark (e.g., Management Consulting. skip to main | skip to sidebar. Consultant Ninja.

Financial 100
article thumbnail

The Price is Right: Decoding the Art of Product Pricing

Tom Spencer

Optimal pricing strategy The primary goal of pricing strategy is the same as the primary goal of any other management strategy – to maximize economic value over time. For instance, airlines typically try to practice price discrimination by charging higher prices for business travelers and lower prices for tourists.

article thumbnail

Emerging Market Contagion Spreads; Argentina, Venezuela, Turkey Roundup; 50% Tax on Internet Purchases

MishTalk

Venezuela Reserves In Venezuela, the government devalued its currency for airline tickets and incoming foreign direct investment on Jan. Turkey’s central bank refrained from raising benchmark rates this week, fueling concern that it will be difficult to finance current-account deficits. International reserves are at a 10-year low.

article thumbnail

2014 List of Strategy Consulting Firms in Sydney

Tom Spencer

Nous service lines include business strategy, public policy, leadership & people development, organisational capability, and information management & technology. Bain’s mission is to help management teams create such high levels of economic value that together Bain and its clients can redefine their respective industries.

article thumbnail

Research: Index Funds Are Fueling Out-of-Whack CEO Pay Packages

Harvard Business

The pay of top managers has risen faster than those of other star earners. Top management compensation packages guarantee a high level of pay, but are often only weakly linked to the performance of the firm relative to its industry competitors. In other words, these managers are rewarded less for outperforming their competitors.