1 to 1

JULY 16, 2020

Ian Jacobs, principal analyst at Forrester, and Darryl Kelly, VP of marketing at TTEC Digital, discussed what customers want now in a customer experience and digital transformation trends on a recent webinar, “How AI delivers touchless and personalized experiences to the digital customer post COVID-19.” The state of digital CX.

Strategy 26

Strategy Strategy Strategy& How To 26

1 to 1

MAY 19, 2020

A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from COVID-19, the digital, remote, and perseverance strategies that carried them through the crisis in the first place may be their best move. Here are three strategies worth embracing.

Real Estate 26

Real Estate Company Agile Strategy 26

Harvard Business

OCTOBER 30, 2017

This research confirms that when it comes to strategy execution, there is a knowing-doing gap. The Gap Between Strategy and Execution. And it comes at a cost that is all too familiar: Most initiatives set up to execute strategy fail to deliver the intended benefits. Insight Center. Sponsored by the Brightline Initiative.

Strategy 28

Strategy Strategy Strategy& Government 28

Harvard Business

DECEMBER 17, 2018

.” Our solution – one transferable to other organizations pursuing innovation – has been to create an agile network of volunteer ambassadors and coaches throughout the company who have taken collective responsibility for making innovation happen and steering our organizational culture in the right direction.

Company 34

Company Agile Training Training 34

1 to 1

JULY 19, 2021

In a recent 930gov webinar , TTEC Chief Information Security Officer Kip James and Vice President of Public Sector Steve Parowski highlighted CX trends that public sector agencies must prepare with a balance of ease and security. The post 4 CX changes to prepare for as the public sector embraces the cloud appeared first on 1to1 Media.

Government 26

Government Operations Agile System 26

Harvard Business

JUNE 27, 2016

At Wisdom Labs, we’ve found that implementing multimodal learning and skill development solutions — including a combination of mobile learning, onsite training, webinars, and peer-to-peer learning networks promotes the greatest chance for mindfulness to become a core competency within an organization. Develop mental agility.

Energy 41

Energy Agile Survey Training 41

Harvard Business

AUGUST 15, 2017

When freelancing is your primary source of income, you have to be meticulous and organized about keeping your books, according to Jon Younger, the founder of the Agile Talent Collaborative , a non-profit research organization and the coauthor of Agile Talent. “It is a critical aspect of your reputation.” Do your homework.

Cash Flow 28

Cash Flow Case Study Case Studies Talent 28