Remove Agile Remove Marketing Remove Strategy Remove Webinar
article thumbnail

How to Move your Digital Transformation Strategy Forward (Hint: It’s not a Crisis Response)

1 to 1

Ian Jacobs, principal analyst at Forrester, and Darryl Kelly, VP of marketing at TTEC Digital, discussed what customers want now in a customer experience and digital transformation trends on a recent webinar, “How AI delivers touchless and personalized experiences to the digital customer post COVID-19.”

article thumbnail

3 Ways Resiliency Helps Companies Shift Back

1 to 1

A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from COVID-19, the digital, remote, and perseverance strategies that carried them through the crisis in the first place may be their best move. Here are three strategies worth embracing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Fostering Employee Innovation at a 150-Year-Old Company

Harvard Business

.” Our solution – one transferable to other organizations pursuing innovation – has been to create an agile network of volunteer ambassadors and coaches throughout the company who have taken collective responsibility for making innovation happen and steering our organizational culture in the right direction.

Company 37
article thumbnail

Fighting Uncertainty in Organizations, Including Matrix Ones

Epicflow

The article is based on the webinar “Fighting Uncertainty in Organizations, Including Matrix Ones, to Achieve Excellent Reliability” with TOC experts Eli Schragenheim and Albert Ponsteen. Eli Schragenheim is a respected expert in organizational improvement and strategy, celebrated for his deep knowledge of the Theory of Constraints (TOC).

article thumbnail

Get Noticed!

Chad Barr

What are the effective marketing activities that you should engage in to attract visitors to you? Have you developed a roadmap to follow that contains the action steps you need to execute to implement your business and Internet strategy? The components are as follows: G ravity. I nternational.

Video 52
article thumbnail

How Freelancers Can Make Sure They Get Paid on Time

Harvard Business

When freelancing is your primary source of income, you have to be meticulous and organized about keeping your books, according to Jon Younger, the founder of the Agile Talent Collaborative , a non-profit research organization and the coauthor of Agile Talent. “It is a critical aspect of your reputation.” Do your homework.