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MAY 19, 2020

A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from COVID-19, the digital, remote, and perseverance strategies that carried them through the crisis in the first place may be their best move. Here are three strategies worth embracing.

Real Estate 26

Real Estate Company Agile Strategy 26

Harvard Business

DECEMBER 17, 2018

.” Our solution – one transferable to other organizations pursuing innovation – has been to create an agile network of volunteer ambassadors and coaches throughout the company who have taken collective responsibility for making innovation happen and steering our organizational culture in the right direction.

Company 42

Company Agile Training Training 42

Harvard Business

JUNE 27, 2016

” Many of us now work in constantly connected, always-on, highly demanding work cultures where stress and the risk of burnout are widespread. Since the pace and intensity of contemporary work culture are not likely to change, it’s more important than ever to build resilience skills to effectively navigate your worklife.

Energy 50

Energy Agile Survey Training 50

Harvard Business

AUGUST 15, 2017

When freelancing is your primary source of income, you have to be meticulous and organized about keeping your books, according to Jon Younger, the founder of the Agile Talent Collaborative , a non-profit research organization and the coauthor of Agile Talent. “Ask about the corporate culture,” she says.

Cash Flow 28

Cash Flow Case Study Case Studies Talent 28