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Transformational Leadership: Changing Culture to Fuel Financial Success

Organizational Talent Consulting

Examples could include speaking up in meetings, holding a door for someone, smiling, or greeting someone by name when walking down the hall. Company cultures centered on efficiency thinking have flooded the marketplace with low-cost, widely available products and resulted in tremendous waste and social issues (Brown, 2009).

Culture 52
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Why Companies Can’t Turn Customer Insights into Growth

BCG

If you are not convinced of your organization’s internal focus, try this experiment: In your next internal meeting, divide a piece of paper in two. On the left side, record each mention of an internal topic, such as financial or operational performance, plans, metrics, organization, employees, or culture.

Company 40
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Five Housing Headwinds; Mortgage Originations Lowest Since 2010; Refinancible Loan Percentage Collapses; Payment Shock

MishTalk

loans meet broadly defined criteria for refinancing, down 4M since December 2012. A "recovery" since 2009 is pretty long in the tooth, historically speaking. Those are my opinions, but they are backed up by valuation metrics and extreme sentiment including a bubble belief the Fed can do no wrong.

Metrics 65
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7 Ways to Improve Operations Without Sacrificing Worker Safety

Harvard Business

During my years at OSHA, where I served as the Assistant Secretary of Labor from 2009 through the beginning of 2017, I received several reports of safety system failures at DuPont facilities. I was pleased with our meeting, feeling like she had made a real commitment. One example of this sticks in my mind. ” It worked.

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4 Ways CEOs Can Conquer Short-Termism

Harvard Business

Great stories are credible, simple, consistent, and use both financial and nonfinancial metrics to link a long-term vision and firm values with a distinctive business strategy and focused operational priorities. Bertolini observed that many of his peers had been promising 15% earnings per share (EPS), even during the financial crisis of 2009.

Metrics 29
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Putting the 'Customer' in 'Service Optimization' - Think customers.

1 to 1

Meet the Editors. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Meet the Editors. Marketing Research Articles. CRM Best Practices. Customer Strategy Trends.

Media 37
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Finally, Proof That Managing for the Long Term Pays Off

Harvard Business

Companies deliver superior results when executives manage for long-term value creation and resist pressure from analysts and investors to focus excessively on meeting Wall Street’s quarterly earnings expectations. After all, “short-termism” does not correspond to any single quantifiable metric.