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Why Companies Can’t Turn Customer Insights into Growth

BCG

If you are not convinced of your organization’s internal focus, try this experiment: In your next internal meeting, divide a piece of paper in two. On the left side, record each mention of an internal topic, such as financial or operational performance, plans, metrics, organization, employees, or culture.

Company 40
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7 Ways to Improve Operations Without Sacrificing Worker Safety

Harvard Business

During my years at OSHA, where I served as the Assistant Secretary of Labor from 2009 through the beginning of 2017, I received several reports of safety system failures at DuPont facilities. I was pleased with our meeting, feeling like she had made a real commitment. Improved operational performance will result in fewer injuries.

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The Truth About How Uber’s App Manages Drivers

Harvard Business

Since Uber was founded, in 2009, its workforce has continued to grow exponentially: 400,000 drivers are considered “ active ” on the Uber platform today, and 1.1 Uber’s three main performance metrics are the driver’s rating, how many rides the driver accepts, and how many times they cancel a ride.

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Transformational Leadership: Changing Culture to Fuel Financial Success

Organizational Talent Consulting

Examples could include speaking up in meetings, holding a door for someone, smiling, or greeting someone by name when walking down the hall. The purpose includes creating value for customers, investing in employees, dealing fairly with suppliers, and supporting the communities where corporations operate.

Culture 52
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4 Ways CEOs Can Conquer Short-Termism

Harvard Business

Great stories are credible, simple, consistent, and use both financial and nonfinancial metrics to link a long-term vision and firm values with a distinctive business strategy and focused operational priorities. They operated with a both/and mindset, seeking to deliver on immediate goals in a way that also built a sustainable future.

Metrics 30
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Finally, Proof That Managing for the Long Term Pays Off

Harvard Business

Companies deliver superior results when executives manage for long-term value creation and resist pressure from analysts and investors to focus excessively on meeting Wall Street’s quarterly earnings expectations. After all, “short-termism” does not correspond to any single quantifiable metric.

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Facebook's Influence on Interactive Loyalty - Think customers: The.

1 to 1

Meet the Editors. Meet the Editors. Marketing Research Articles. CRM Best Practices. Customer Strategy Trends. Emerging Business Tactics. Search. ); 1to1 Magazine. Weekly Digest. Infographics. Gartner | 1to1 Awards. Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics.

Media 37