Harvard Business

MAY 25, 2016

Sales reps are most effective when they have the right amount of support staff, but exactly how much support staff does a company need, and how should it be structured? Call it a Goldilocks quandary: Too little support, and your sales people can’t do their jobs well; too much, and you’re wasting money.

Sales 30

Sales ROI Efficiency Operations 30

Harvard Business

NOVEMBER 22, 2016

During the past five years, industrial use of artificial intelligence (AI) has risen exponentially across industries. At the same time, front-runners across industries are partnering with technology companies to identify game-changing business solutions that can be achieved through AI. Assess readiness.

Insurance 28

Insurance Insurance Industry Turnaround 28

1 to 1

JUNE 1, 2021

And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit.

Software 26

Software Turnaround Automotive ROI 26

1 to 1

AUGUST 18, 2021

To better understand this, let’s explore the 5 retail strategies that are defining the industry and unlocking success on all fronts. At-home hiring lets retailers dip into a wide talent pool of a diverse and highly skilled workforce when needed to support customer service and sales inquiries. Tap into the power of remote work.

Retail 26

Retail Strategy Strategy Strategy& 26

Harvard Business

NOVEMBER 30, 2017

A few outlier industries (notably pharmaceuticals, medical devices, and computers) prop up the sector’s aggregate performance; most others have experienced flat growth or outright declines in real GDP over the past two decades. kevin phillips/Getty Images. These costs are significantly higher for U.S.

McKinsey 28

McKinsey Turnaround Pharmaceuticals Benchmarking 28

Harvard Business

APRIL 3, 2018

Through historical research and many interviews, we found several ways in which early stumbles in the organic wine market created marketing problems that the industry still struggles to overcome. First, the conventional wine industry saw it as a threat. The Turnaround. Early Struggles. What changed?

Chemicals 29

Chemicals Retail Case Interview Turnaround 29

Harvard Business

MAY 5, 2016

While I was researching my new book, How to Get a Meeting with Anyone , I asked the top 100 sales thought leaders in the world, “When you absolutely must reach someone who is very important but nearly impossible to reach, how do you do it?” But his core business is turnaround consulting. Include the executive assistant.

Meeting 28

Meeting Turnaround Sales Marketing 28