Harvard Business

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

Operations 31

Operations Hotels Case Interview Finance 31

Harmonious Workplaces

OCTOBER 24, 2023

In 1999, rock-and-roll legend Rikk promoted me within six months from sales associate and drum department head at Sam Ash Music to Operations Manager, where I not only led a warehouse crew, but I became the regional trainer on an Oracle-based POS system at the age of 23. What a funny place to find wisdom — a hotel lobby shop!

Hotels 52

Hotels Training Training Exercises 52

Harvard Business

SEPTEMBER 3, 2014

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. This ultimately required greater centralization and limiting local operator flexibility and discretion.

Hotels 28

Hotels Data Groups Culture 28

Harvard Business

FEBRUARY 1, 2017

Employees were invited to a meeting where leadership discussed its mobile business imperative. These types of direct interactions with customers are powerful ways to shift employee mindsets and create the impetus for change, focusing on delivering value that directly meets customer needs. Develop Talent to Develop the Culture.

Culture 28

Culture Talent Industry Financial 28

Harvard Business

SEPTEMBER 21, 2018

Innovation ranks fifth, after more-conventional concerns such as attracting and retaining top talent and the regulatory environment. This isn’t all that surprising given the level of innovation activity in these sectors, but directors operating in similarly disrupted sectors should take note.

Telecommunications 36

Telecommunications Survey Biotechnology Industry 36

Consulting Success

FEBRUARY 26, 2018

Emma has worked with both large corporations and smaller operations, and she’s joined me today to talk about the keys to success that have taken her consulting business to the next level. Very talented people I worked alongside, a lot of mutual respect. is the magic hour for her most effective work. They were very supportive.

Retail 100

Retail Fashion Consulting Hotels 100

Confessions of a Consultant

MAY 28, 2017

Personal Story: When I started working as a management consultant, we operated from a shared office on Northumberland Road in Ballsbridge. Don’t hide your talent under a bushel! In the War for Talent – getting good people can really give you an edge. Organising Meetings: It can be tricky to line up all the diaries.

Exercises 40

Exercises System Banking Talent 40