Progressus

NOVEMBER 10, 2023

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52

Agile Tools Data Talent 52

1 to 1

JUNE 1, 2021

And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit. Streamlining Efficiency. Most likely, the answer is: both.

Software 26

Software Turnaround Automotive ROI 26

SkillQuo

AUGUST 16, 2017

A Modern Market for High-level Temporary Positions: ‘Supertemps’ Businesses need hard-hitting, impactful individuals who can quickly and efficiently solve an urgent business need in the short-term, the void is filled by those who offer high-quality, C-level services on a temporary, when needed, service basis.

SMB 60

SMB Enterprise Talent Efficiency 60

Harvard Business

MAY 25, 2016

This includes all non-quota-carrying roles in the organization: customer-facing support, sales operations and administration, and sales management. Sales efficiency can benefits from high levels of support in two ways. We found that the levels of operations and administrative support are what matters most.

Sales 34

Sales ROI Efficiency Operations 34

1 to 1

AUGUST 18, 2021

With post-pandemic online shopping increasing and deals running longer and earlier, consistent quality and service levels are essential to keep operations running smoothly and customers happy. Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime.

Retail 26

Retail Strategy Strategy Strategy& 26

Harvard Business

NOVEMBER 22, 2016

An example is The North Face, which is experimenting with its Fluid Expert Personal Shopper tool, powered by IBM’s Watson, to provide customers with a more intuitive search experience through a natural language capability. Read more from Cognizant: What Consumers Want Online Now from Their Health Care Plans. Start small.

Insurance 28

Insurance Insurance Industry Turnaround 28

Harvard Business

NOVEMBER 30, 2017

Past work by McKinsey found that inefficiencies in manufacturer-supplier interactions add up to roughly 5% of development, tooling, and product costs in the auto industry. Similar inefficiencies affect other industries as well, and they are likely to multiply as manufacturers seek to expand product portfolios and reduce turnaround times.

McKinsey 28

McKinsey Turnaround Pharmaceuticals Benchmarking 28