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How to Use Flow Metrics to See if Your Economies of Scale Offer Value, Part 3

Johanna Rothman

Flow Efficiency In How Centralization Decisions Create Friction, Increase Cycle Time, and Cost Money, Part 1, I discussed how removing support staff for departments and managers created longer cycle times. Now, it's time for Economies of Scale and how that ties into resource efficiency thinking.

Metrics 63
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How to Improve Your Finance Skills (Even If You Hate Numbers)

Harvard Business

If you’re not a numbers person, finance is daunting. How can you boost your financial acumen? How do you decide which concepts are most important to understand to your work and your understanding of the business? Stop avoiding finance because you’re afraid of numbers. What the Experts Say. Overcome your fears.

Finance 28
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Project Management Maturity Models: A Basis for Reaching Your Organization’s Business Success

Epicflow

What is project management maturity exactly, and how to define its level? Project management maturity (or PMM) reflects a company’s ability to manage projects efficiently. At this level, there aren’t any established project management practices or standards; documentation and metrics are ad hoc. Let’s examine some of them. .

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Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Here’s how I’d recommend shifting your thinking about customer success as you grow: Founding Stage (0–5 employees). What to do.

Metrics 47
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What a More Transparent Company Culture Can Do

LSA Global

For many who are more used to keeping plans, information, and finances close to the chest, such openness is at first uncomfortable. When coworkers know clearly what each of their teammates is doing, they can be far more efficient and productive within their own realm of responsibility. Productivity.

Culture 31
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There Are Two Types of Performance — but Most Organizations Only Focus on One

Harvard Business

Every step of the process was measured, and real-time metrics were easily accessible. Essentially, tactical performance is how well you stick to your plan, and adaptive performance is how well you diverge from your plan. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects.

Metrics 37
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How to Get Health Care Employees Onboard with Change

Harvard Business

Within a few years, we had dramatically turned around the organization’s finances, performance measures, and market share. The Clinical Operations team focused on “throughput” bottlenecks in order to improve how efficiently patients could be moved through the system from intake to discharge.

How To 28