Harvard Business

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

Operations 31

Operations Culture Deloitte Accenture 31

Harvard Business

OCTOBER 8, 2018

Some dysfunction may always exist in our health care systems. We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. It’s time for that to change. Bryan Sexton of Duke University Medical Center.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

AUGUST 30, 2018

They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. They reached out to us because we wrote a book describing how these performance outcomes would be improved with an operating model that increases motivation.). Once an experiment ended, lessons were systemically captured and shared.

How To 38

How To Retail Productivity Sales 38

Consulting and Organizational Management

DECEMBER 2, 2012

The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. Business Ethics, Culture and Performance. I love that type of project.”. “On

Organizational Development 73

Organizational Development Nonprofit Ethics Consulting 73

Harvard Business

JUNE 2, 2016

The opportunities for firms operating in this mode are potentially new forms of market development and user engagement. Managers operating in the community mode need to understand the challenges of maintaining, incentivizing, and capturing true value-added contributions from these communities.

Intellectual Property 28

Intellectual Property Tools Development Productivity 28

Harvard Business

JUNE 8, 2017

Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%. ” and “Does the program actually lead to improved value care delivery?” ” What is the process to be selected as a site?

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

SEPTEMBER 11, 2017

In later stages you’ll want people who think about how to scale through process, training, and systems. There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable.

Metrics 48

Metrics Engineering Efficiency Operations 48

Harvard Business

OCTOBER 23, 2017

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group.

Change Management 28

Change Management Data Company Management 28

Asamby Consulting

AUGUST 30, 2022

A wiki is a knowledge management system that: Is digital and Is updated and edited by its own audience. Process improvement If you want to engage in process improvement, a wiki will be great to have. It provides you with a basis to start your improvement efforts from.

Company 52

Company How To Tools Process Improvement 52