Culture Efficiency Healthcare Metrics 
Harvard Business
NOVEMBER 29, 2018
A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. But the scale at Intermountain Healthcare, where more than 2,500 huddles occur every morning, makes it especially illuminating and instructive.
Harvard Business
JUNE 18, 2018
So healthcare leaders have long wondered: what’s the best way to change clinicians’ behavior and improve their quality and efficiency of care? When it comes to changing clinician behavior, leaders have to think more broadly about the local organizational culture clinicians work in. A Stronger Focus on Culture.
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Harvard Business
OCTOBER 8, 2018
We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. Bryan Sexton of Duke University Medical Center.
Harvard Business
JUNE 8, 2017
It is little surprise that direct employer-purchasing of bundled care is a burgeoning area of healthcare payment innovation. Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%.
Harvard Business
NOVEMBER 23, 2016
In healthcare, change is even harder than in most industries. Yet, a variety of financial and operational problems impeded success and we lacked a clear strategic path toward building the kind of coordinated care delivery system healthcare desperately needs. Together we developed an agenda for change and put it into action.
Harvard Business
MAY 31, 2017
The financial health of the organization was the most important metric for management and governance to follow. Two years later, the follow-up IOM report, “Crossing the Quality Chasm,” reviewed other types of disappointing quality, including gaps in efficiency, effectiveness, timeliness, and patient-centeredness.
Harvard Business
NOVEMBER 16, 2016
In November 2015 Geisinger Health System launched its ProvenExperience program – a wide-ranging cultural and process reengineering initiative whose long-term goal is not just to assure the best customer experience in healthcare, but to offer the best customer experience of any industry.
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