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Achieving Customer Experience Leadership

Rick Conlow

Few companies have learned how to get better and lead their markets. Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers. Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers.

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Achieving and Sustaining Customer Experience Leadership

Rick Conlow

Few companies have learned how to get it right and lead their markets. However, executives are focused on their industry, finances, marketing, and profitability. Today, to lead in an industry a company must be stellar in their online marketing and any customer contact digitally or personal. Most try and end up failing.

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Maximize Employee Retention by Mentoring “Spirited Patriots”

Rick Conlow

The pandemic highlights the dismal employee engagement tactics by companies which helped to facilitate the current nightmarish labor market. In response to the tight labor market companies are increasing wages. A nasty company culture and oppressive management behavior reduces employee performance and drives them away.

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How to GET Feedback When You Are the Leader

Rick Conlow

One sales executive told me he had an open-door policy. Later that week, I noticed a sales manager go in his office. He is also a leader in his market every year in sales, profit, and customer service. If so, see this complimentary Coaching for Results eBook. Go here for Rick’s Superstar Leadership eBook.

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33 Exceptional Customer Service Quotes that Challenge Us

Rick Conlow

An ACSI study proved that the leading companies consistently outperformed the market by. A strong customer service culture can’t be copied.” – Jerry Fritz. ” – Stew Leonard’s Grocery Store Customer Policy. “Sales without Customer Service is like stuffing money into a pocket full of holes.”

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7 Employee Comments that Destroy a Team

Rick Conlow

The content involves the task for the team, for example: improving a work process, preparing for product presentation, or creating a marketing campaign. 3 Employee Comments that Contributes to a Toxic Culture “Management said we’d get fired if I said anything but…” Gossip spreads and often becomes worse.

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Doubling a $400,000 Revenue Model With Business Trainer Blair Enns: Podcast #22

Consulting Success

Self-described “recovering consultant” Blair Enns is the CEO of Win Without Pitching, a sales training organization for creative professionals in the design, advertising, and public relations fields. It’s a sales training organization to creative professionals. Thank you, Michael. It’s a pleasure to be here.