Case Studies Document Leadership Sales 
Harvard Business
MAY 5, 2016
Editor’s Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. He’d been an aide to the mayor of Philadelphia at the time and knew well how much time city workers spent documenting and following up on complaints about broken lights.
Harvard Business
NOVEMBER 22, 2018
The column highlighted the work of Stanford psychologist Jamil Zaki , who documents what he calls “positive conformity.” Consider one instructive case study. I recently immersed myself in the customer-service transformation of Mercedes-Benz USA , the sales-and-service arm of the German automaker.
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Consulting Success
JANUARY 29, 2018
Ron and his partners at Navalent help companies that are in pursuit of a substantial transformational change, whether it be strategic formulation, organizational design, cultural shifts, or executive leadership behaviors. I studied arts and it was my initial formal training. Ron, you’ve written several books on leadership.
Harvard Business
APRIL 19, 2018
Companies have hired writers and Chief Content Officers to run departments, create blogs and other materials, and, in the process, some have assured sales people that content marketing can mean the end of cold calling. Documents uploaded to DocSend’s platform include case studies, overviews and guides, e-books, and proposals.
Harvard Business
DECEMBER 22, 2016
Obama nominated Robert McDonald , an Army veteran and experienced executive who had honed his leadership skills during a 33-year career at Proctor and Gamble, to attempt the difficult turnaround. billion, its budget in 2015 was slightly higher than the total gross sales of General Motors. Could the organization turn itself around?
Harvard Business
FEBRUARY 6, 2017
And because of years of sales history, you can be reasonably certain that you will be successful: You will sell roughly the number of cars you expected to. This is the impulse that leads to detailed requirements and specification documents, but, as we’ve come to understand, this tactic rarely works in software.
Harvard Business
JANUARY 23, 2018
But that’s more a leadership challenge than a technical issue. With the rise of big data and the surge of smarter software, this duality will become one of the greatest strategic opportunities — and risks — confronting leadership worldwide. Overfitting, like spreadsheet errors, can of course be caught and corrected.
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