Case Interview Metrics Operations Sales 
Management Consulted
APRIL 3, 2016
As a prospective consultant, one of the things that can seem the most mysterious in the case study prep process is wondering what the interviewer is going to ask you next. Many of you have heard about interviewer-led and interviewee-led case interviews and are wondering how to approach each one appropriately.
Jerry Fletcher
MAY 8, 2021
where you sit down with a prospect and learn about her/his operation and get to ask questions from which you will develop a proposal. In most cases the answer will be that some metric in the sales equation is off. If they were uncomfortable talking about any part of the operation, now is the time to ask.
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Tom Spencer
JULY 16, 2015
The Three C’s Framework may prove extremely valuable for consulting case questions. Relevant performance metrics might include profit margins, net income, and return on investment. Are there opportunities to bundle or unbundle the product in order to increase sales volume? (Source: Flickr ). Performance. Industry Lifecycle.
QEmploy
AUGUST 19, 2019
The process can include strategic (developing a new IT strategy or cybersecurity approach) to tactical (such as the selection of an IT system) to highly operational (such as the development of an application). At the same time you are engaging with the target users and reporting before-and-after metrics. Blockchain.
Harvard Business
AUGUST 7, 2018
” Take the case of a recent client of mine, an architectural firm. ” Metrics were developed to monitor these, and targets were set before moving on. ” But research showed that “customer service” had additional dimensions in the minds of their customers, namely “technical support pre- and post-sale.”
Harvard Business
MAY 3, 2018
There was no need to make a telephone call to a distant operator; all the farmer needed to do was log in and order. We visited and interviewed farmers in Italy, Germany, and the UK to find out why the platform had bombed. Surprisingly, the interviews did not reveal any unequivocal reasons for why farmers shunned the platform.
Harvard Business
DECEMBER 13, 2017
Some examples of these competencies include: Conducting customer interviews and user testing. Defining and tracking success metrics. If not self-aware, a PM may push to prioritize a feature they conceived even when all the customer interviews and evidence is stacked against it. Running design sprints. Company Fit.
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