Remove Airlines Remove Meeting Remove Productivity Remove Training
article thumbnail

Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The Container Store offers its employees competitive pay and benefits, as well as a strong focus on training and development.

article thumbnail

Leadership in World 2.0 is Going to Look a Lot Like World 1.0

Markovitz Consulting

To be sure, if you own cruise ships, an airline, or a live concert venue, you’ll have to deal with serious changes to your business models for a while. Manufacturing plants will still have human beings assembling products, even if they’re wearing personal protective equipment.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Organizational Culture Change Strategies

Organizational Talent Consulting

If you are looking for a good discussion topic at an upcoming meeting, take some time to ask those attending how they would describe the organization's culture. Examples could include speaking up in meetings, holding a door for someone, smiling, or greeting someone by name when walking down the hall. What is Organizational Culture?

Culture 76
article thumbnail

8 Reasons that May Cause You to Loose Customers

Tom Spencer

Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. From airlines to banks we experience this all the time. We have seen this pattern repeat itself far too many times.

Banking 88
article thumbnail

8 Issues that May Cause You to Lose Customers

Tom Spencer

Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. From airlines to banks we experience this all the time. We have seen this pattern repeat itself far too many times.

Banking 78
article thumbnail

Why consulting?

Management Consulted

For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. What I found particularly fascinating was the number of variables that needed to be taken into account while making strategic decisions on governance, production or any other function.

article thumbnail

Your Strategy Has to Be Flexible — But So Does Your Execution

Harvard Business

In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. The offer was implemented so “successfully” that the company could meet neither the demand for vacuum cleaners, nor the cost of the flights. A little later, the U.S.