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Change Readiness?—?Essential but Oft-Omitted

Harmonious Workplaces

During the month of October, I had the pleasure of learning Organizational Development (OD) and Change Leadership from The Drucker School of Management at Claremont Graduate University. Human Service Organizations: Management, Leadership & Governance, 46 , 36–55. Putting the “Performance” Back in Performance Management.

Culture 98
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2021 hindsight: What the market got wrong about CX this year

1 to 1

A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

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Retail in the United States: Online Vs Offline

Business Consulting Agency

In 2021, US e-commerce sales surged to $933.3 of total retail sales in 2021, reflecting a steady uptrend in consumer preference for digital transactions. Coresight Research reported over 9,800 store closures in 2021, a sharp rise from previous years.

Retail 52
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Nurturing Psychological Safety in the Workplace Through an Age-Diverse Lens

Harmonious Workplaces

While we should guard against generalizing behavior and ignoring individual differences, each generational cohort tends to represent distinctive worldviews, ideals, and conflict management styles, making the workplace the “central theater” for the manifestation of generational identity (Lyons et al, 2019). Gerpott et al. Gerpott et al.

Journal 96
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Writing Secret 1: Use the Growth Mindset to Write in 15-Minute Chunks

Johanna Rothman

Please join me in the Q3 2021 Writing Workshop. The post Writing Secret 1: Use the Growth Mindset to Write in 15-Minute Chunks appeared first on Johanna Rothman, Management Consultant. With enough 15-minute chunks, I can finish something almost every week. Like this secret? Want to use your growth mindset to improve your writing?

Talent 117
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Future of Work in the Making

Eupnea Management Consulting

The strong agility for workforce changes that most businesses developed during the pandemic will help them respond to similar future crisis if crisis-led learnings and practices are preserved in their organisations. . 2021 Gartner Hybrid Work Employee Survey, Gartner, Aug. Endnotes 1.

Talent 52
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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. HR leaders are often asked: Where should work be managed in the organization?

Agile 65