Kates Kesler

FEBRUARY 8, 2016

As organization designers this trend intrigues us. We have written a new book that explores what those success factors are and how other companies can learn bring their global operating models to life. We discuss the five activators in our February 2016 webinar. To view a recording of the webinar, click here.

Enterprise 50

Enterprise Operations Trends Company 50

Women in Consulting

MARCH 15, 2017

Over the years, it’s offered interesting insights into the evolution of Bay Area consulting businesses, such as billing trends and rates, consulting expertise and specialties, structure and operations. Plus, everyone who participates is entered into a drawing for a free WIC workshop or general meeting [didn’t know we offered webinars].

Survey 54

Survey Turnaround Meeting Trends 54

1 to 1

JULY 19, 2021

Customer experiences have transformed seemingly overnight, with enhanced digital tools and technology, work-from-home operations, and empowered customers. Many government agencies are being asked to add more digital channels, flexibility and speed to public-facing operations while also maintaining strict levels of security and compliance.

Government 26

Government Operations Agile System 26

1 to 1

SEPTEMBER 21, 2022

These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. This is a question posed to two of TTEC’s banking and insurance experts —Group Vice President Kristen Hein and Vice President JoVanna Dukes during a recent LinkedIn LIVE webinar.

Financial 26

Financial Talent Training Training 26

Comatch

JUNE 21, 2022

Various new trends and cultural shifts have led to a demand-heavy market. As businesses are trying to reclaim lost ground and ramp up operations in the wake of the COVID-19 pandemic, that loss is being felt more poignantly. Another trend that the COVID-19 lockdowns have accelerated is that of remote or hybrid work environments.

Recruiting 40

Recruiting Recruitment Talent How To 40

Women in Consulting

MARCH 13, 2018

Over the years, it’s offered useful insights into the evolution of Bay Area consulting businesses, such as billing and marketing tool trends, consulting expertise and specialties, structure and operations. Plus, everyone who participates is entered into a drawing for a free WIC workshop or archived webinar.

Survey 31

Survey Consulting Turnaround Report 31

1 to 1

JUNE 11, 2013

Customer Strategy Trends. Emerging Trends. Webinars & White Papers. 1to1 Webinars. Emerging Trends. One mobile carrier -- Greek mobile telecommunications operator COSMOTE - is succeeding at retaining customers by personalizing offers to its customers across all of the touchpoints that they use. Infographics.

Telecommunications 44

Telecommunications Media Advertising Trends 44