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3 Ways to Revolutionize Customer Service After the Pandemic

1 to 1

In a support world that once operated mainly with voice, video technology can become a mainstay opportunity to deliver face-to-face moments that is incredibly important and will become an integral part of life in the future. Enable strategies with ROI potential. The pandemic has shown how customers can adapt to change.

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Accountability in your Workplace – More Important than Ever

Effective Managers

Although working conditions might change – for example, video conference meetings and phone calls might be necessary – it’s essential not to let business standards drop as a result. Ensuring that your team understands how to operate within their new working conditions is a key part of creating a culture of accountability.

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From meeting-heavy to essential meetings only

Asamby Consulting

This is surely ringing alarm bells for CEOs, Business Managers, and Operations Managers. As remote operations experts, we scale and supercharge operations and provide tailored initiatives after we analyzed the status quo. An example of an observable behavior would be a person switching off the video (camera) in a remote meeting.

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The Business Case for an Employee Communication App - SPONSOR CONTENT FROM STAFFBASE

Harvard Business

But investing in an internal communications strategy that leverages mobile app technology can play an integral role in reaching employees, connecting strategy with operations and helping companies thrive, according to new research by Staffbase. Enabling Middle Management Communication Improves Work.

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Consultant Ninja: Dipping my toe in the health care debate.

Consultant Ninja

Structural Driver: The organizations in the health care system operate inefficient operational structures. I fail to see the logic that the government will be more efficient at building operational structures than the private sector. Question: In the Obama plan, which one of these three cost drivers is getting reversed?

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Do You Need a Formal Degree, or Will a MOOC Do?

Harvard Business

Formal degree programs excel at general education: an MBA, for instance, gives you a little bit of everything you might need as a leader, from finance to marketing to operations. If the skill is narrow enough, you might be able to learn it from a book or some free YouTube videos rather than taking an entire course. Learning to Learn.

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How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business

Related Video. See More Videos > See More Videos > Blockchain’s properties — transparency, immutability, and security — make it reliable and trustworthy for applications such as supply chain management, smart contracts, financial reporting, the Internet of Things, the management of private (e.g.,