Harvard Business

OCTOBER 23, 2017

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. Although predictive models for change management are still a ways off, organizations can get themselves on the right path by adopting the right tools and capturing the right data.

Change Management 28

Change Management Data Company Management 28

Harvard Business

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

Operations 33

Operations Culture Deloitte Accenture 33

Harvard Business

AUGUST 30, 2018

In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. ” On occasion, managers would use special rewards or threats to motivate better performance.

How To 41

How To Retail Productivity Sales 41

Consulting and Organizational Management

DECEMBER 2, 2012

The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. Career Management. Crisis Management. Leadership.

Organizational Development 73

Organizational Development Nonprofit Ethics Consulting 73

Harvard Business

NOVEMBER 22, 2017

Improving access to care, increasing workforce productivity, optimizing clinical operations, and managing population health are important—and interrelated steps. Four key outcomes to transforming healthcare: Lower entry barriers and increase geographic reach to improve access to care.

Healthcare 28

Healthcare Efficiency Methodologies System 28

Harvard Business

SEPTEMBER 11, 2017

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Set up a simple workflow to manage customer requests. What to do. Don’t do it.

Metrics 47

Metrics Engineering Efficiency Operations 47

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. I’m not a strict operator. So, I’m not a strict engineer.

Interviews 156

Interviews Company Marketing Operations 156

Harvard Business

JUNE 8, 2017

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. PBGH is a non-profit, employer-led organization that represents public and employer healthcare purchasers, including numerous Fortune 100 companies.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

AUGUST 2, 2018

” Even if you cannot change your circumstances, “you might be able to change the microenvironment in which you operate.” ” With this in mind, over time, Joel changed his management style. “No longer was I focusing solely on what I could get done as a manager,” he says.

How To 52

How To Case Study Case Studies Finance 52

Consulting Matters

APRIL 24, 2020

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. Now, all of a sudden their operations are getting very sophisticated. Betsy Jordyn : You know this is huge.

Interviews 156

Interviews Consulting How To Operations 156

Harvard Business

AUGUST 1, 2017

In other words, they’re a terrific medium and mechanism for transitioning traditional managements to platform perspectives. In my experience, legacy managements too frequently misunderstand recommenders’ role in driving innovation and cultural change. Recommenders are digital platforms for virtuous cycles. Insight Center.

Engineering 28

Engineering Company Data Enterprise 28