Remove Industry Remove Operations Remove ROI Remove Video
article thumbnail

3 Ways to Revolutionize Customer Service After the Pandemic

1 to 1

Forced, global digital adoption—regardless of an organization’s readiness—has redefined the marketplace across industries, geographies, and customer expectations. Enable strategies with ROI potential. If agents want their strategies to be heard loudly it’s essential to attach an ROI to your strategy.

ROI 26
article thumbnail

Do You Need a Formal Degree, or Will a MOOC Do?

Harvard Business

What’s the accepted standard in your company or industry? It’s important, though, to understand the norms in your company or industry. Formal degree programs excel at general education: an MBA, for instance, gives you a little bit of everything you might need as a leader, from finance to marketing to operations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Social Media Platforms Can Be Built Around Quality, Not Scale

Harvard Business

In the traditional media industry, some outlets differentiate themselves through quality, but social media hasn’t gotten there yet — there is no “ New York Times of social media.” The ebook identifies both vanity metrics, and metrics that content companies can try if the goal is to deliver long-term ROI.

Media 36
article thumbnail

A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Believe the hype that AI can potentially boost your top and bottom line.

Survey 40
article thumbnail

Consultant Ninja: Dipping my toe in the health care debate.

Consultant Ninja

Structural Driver: The organizations in the health care system operate inefficient operational structures. I fail to see the logic that the government will be more efficient at building operational structures than the private sector. Question: In the Obama plan, which one of these three cost drivers is getting reversed?

article thumbnail

How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business

However, there are many reasons to invest the time now to understand the technology and begin exploring specific marketing applications for your industry. Related Video. An increasingly common response is to install ad blockers, a trend that is having a major punitive effect on the industry. The power of a distributed ledger.

article thumbnail

Putting Humans at the Center of Health Care Innovation

Harvard Business

The healthcare industry has long relied on traditional, linear models of innovation – basic and applied research followed by development and commercialization. This can result in favoring projects promising a quick ROI over riskier projects offering bigger impact in the long-term. Bogdan Dreava/EyeEm/Getty Images. Challenges.