Harmonious Workplaces

OCTOBER 24, 2023

In 1999, rock-and-roll legend Rikk promoted me within six months from sales associate and drum department head at Sam Ash Music to Operations Manager, where I not only led a warehouse crew, but I became the regional trainer on an Oracle-based POS system at the age of 23. What a funny place to find wisdom — a hotel lobby shop!

Hotels 52

Hotels Training Training Exercises 52

Harvard Business

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. The sales and marketing director said he was receiving complaints about sloppy service. Later, he privately told me he was thinking of leaving the hotel. And something was wrong.

Operations 29

Operations Hotels Case Interview Finance 29

CaseInterview.com

DECEMBER 11, 2019

As an experiment, I invited a few dozen CIBs, 1Y, 2Y to a last-minute, impromptu Q&A session in the lobby of my hotel. I was hoping 5 people would show up, but when close to 30 did, the hotel kicked us out. During this informal “shop talk,” a 1Y from McK asked me how to be more comfortable meeting strangers (e.g.,

How To 75

How To McKinsey Hotels Meeting 75

Harvard Business

JUNE 14, 2017

Given the corporate climate, she felt enormous pressure to attend the company’s annual sales meeting, which meant leaving her 14-week-old son at home. Show up earlier to the airport than you’re used to, so you can pump before you take off, and reserve early check-ins at your hotels to facilitate pumping on arrival.

Travel 31

Travel Hotels Transportation Policies 31

Harvard Business

JUNE 6, 2016

Hotel bar @ 7? She reported to the head of sales, who reported to the COO, and she and Brad rarely interacted at work. Still, when just a few days after their drinks in the hotel, he’d asked her out on a “real date,” Elizabeth initially demurred, wondering if it was a good idea. Elizabeth: The whole gang?

Case Study 28

Case Study Case Studies Study Conference 28

Harvard Business

MAY 8, 2017

We recruited a panel of expert judges (see the list below), who evaluated the companies through the lens of their own expertise and gauged which transformations were most durable and had the highest impact in their industries. They Use Culture Change to Drive Engagement.

Methodologies 49

Methodologies Culture Metrics Company 49