Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Don’t obsess over metrics like inquiry volume or time to close tickets. What not to do. Don’t optimize for efficiency. Your goal is success.

Metrics 46

Metrics Engineering Efficiency Operations 46

Harvard Business

JUNE 26, 2018

To start, innovation must be recognized as a permanent function of a successful company, just like other business functions such as accounting, operations, sales, and finance. Companies need to institutionalize innovation rather than expect it to simply flow forth from intrapreneurs operating within existing structures.

System 29

System Talent Resources Research 29

Harvard Business

JANUARY 19, 2018

Companies less frequently offer formal training – a trend that has been on the decline for years. What are job goals and key success metrics? Drawn Ideas/Getty Images. We are now in the era of “do-it-yourself” career development. Here are six things you can do to take control of your own career. Liane Davey.

Development 49

Development Company Advertising Journal 49

Management Consulted

APRIL 3, 2016

It may test an industry or practice area focus, like technology, operations, or finance. Have 3-4 main points verbally placed in two levels, high level buckets and metrics you will use to identify key findings. A typical creative question might be, “Why do you think this company’s sales are decreasing?”.

Case Interview 100

Case Interview Consulting Interviews Case Study 100

Harvard Business

AUGUST 29, 2018

Recently, a financial services organization found $5 million in opportunities to optimize its finance processes. These products are typically not for sale, but they do go through a defined development process and provide clear business benefits. For most companies, however, benefits at this scale are elusive.

Strategy 28

Strategy Strategy Strategy& Agile 28

Management Consulted

NOVEMBER 2, 2015

In the mid 1970s, as public opinion swayed toward greater accountability for the finance industry, Peat Marwick took steps to firm up controls on its accounting practice and increase transparency. Capabilities: Finance. Sales and Marketing. Business Issues: Growth. Operating Effectiveness. Talent & Human Capital.

Interviews 100

Interviews Culture Consulting Case Interview 100

Harvard Business

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. This said, training alone will change nothing if managers aren’t held accountable for culture and talent.

Management 34

Management Leadership Culture Development 34

Harvard Business

FEBRUARY 8, 2018

History suggests that the main way information technology changes management is through changes in how information is gathered: the large-scale analysis of Operations Research reflected painstaking data collection around a few metrics, which were transferred to punch cards. How organizations are changing.

Change Management 33

Change Management Management Software Productivity 33