Organizational Talent Consulting
MARCH 28, 2022
18% reported a failure to close a sale. Build Your Emotional Intelligence. Emotional intelligence is considered the ability to recognize, express, comprehend and regulate emotions. Emotional intelligence is two times more impactful on leadership effectiveness than your mental or technical ability.
Consulting Matters
MARCH 3, 2021
Which is a sales killer. Yes, emotions. Emotional intelligence [has become] simply new jargon for discussing our emotions. But I promise you corporate speak and industry jargon isn't your voice. They won't hire you for that unless they are looking for a low-paid extra "pair of hands.".
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Rick Conlow
MAY 31, 2023
This inefficiency can lead to delays in project completion, missed deadlines, and ultimately, reduced output, poor customer service and lower sales. Research shows that executive leadership has the lowest level of emotional intelligence and people skills of all layers of management. Others just do not care.
1 to 1
MAY 10, 2021
These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. These days, more is expected of service and sales associates than ever before.
1 to 1
APRIL 28, 2022
Contact centers are often where customers directly interact with a brand, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. When supporting customers, speed and efficiency are the names of the game.
Harvard Business
MAY 4, 2018
emotional intelligence skills and the capacity to reason and solve problems ) and work engagement levels begin to decline, dragging down the quality of the work produced with it. Employers in a number of manufacturing industries have similarly found that they could maintain output and quality while decreasing employees’ hours.
Management Consulted
AUGUST 28, 2013
You created not just a firm, but an industry we are all now proud of. Surely it was the largest when it was the only one, but they kept the lead after creating an idea so great that competitors formed to add unique flavor to the industry. Industries served: Aerospace & Defense. Industrials. Thank you, Edwin Booz.
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