Remove Efficiency Remove Sales Remove Tools Remove Turnaround
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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

The Power of Unity Firms need real-time insights into the entire business – finance, project accounting, sales, everything – otherwise multiple versions of the truth will start showing up in budgets, estimates, and forecasts. Are project operations, sales, customer service, etc. Are people using tools effectively?

Agile 52
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In the Best Sales Teams, About Half of the People Are in Support Roles

Harvard Business

Sales reps are most effective when they have the right amount of support staff, but exactly how much support staff does a company need, and how should it be structured? Call it a Goldilocks quandary: Too little support, and your sales people can’t do their jobs well; too much, and you’re wasting money.

Sales 40
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

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And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit. Streamlining Efficiency. Most likely, the answer is: both.

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5 retail strategies that are here to stay

1 to 1

At-home hiring lets retailers dip into a wide talent pool of a diverse and highly skilled workforce when needed to support customer service and sales inquiries. Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime.

Retail 26
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Executives on Demand: What are part-time CEOs and why does every business need one?

SkillQuo

A Modern Market for High-level Temporary Positions: ‘Supertemps’ Businesses need hard-hitting, impactful individuals who can quickly and efficiently solve an urgent business need in the short-term, the void is filled by those who offer high-quality, C-level services on a temporary, when needed, service basis.

SMB 60
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The First Step to Fixing U.S. Manufacturing

Harvard Business

These returns were sustained by improvements in both profit margins and sales growth, and they were notably higher than those posted by large manufacturers headquartered in Western Europe, South Korea, Japan, and China. These costs are significantly higher for U.S. These costs are significantly higher for U.S.

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Why the Insurance Industry Can’t Risk Overlooking Artificial Intelligence - SPONSOR CONTENT FROM COGNIZANT

Harvard Business

An example is The North Face, which is experimenting with its Fluid Expert Personal Shopper tool, powered by IBM’s Watson, to provide customers with a more intuitive search experience through a natural language capability. Read more from Cognizant: What Consumers Want Online Now from Their Health Care Plans. Assess readiness.