Harvard Business

APRIL 13, 2017

As Noam Scheiber writes in the Times article, “Employing hundreds of social scientists and data scientists, Uber has experimented with video game techniques, graphics and noncash rewards of little value that can prod drivers into working longer and harder — and sometimes at hours and locations that are less lucrative for them.”

Efficiency 52

Efficiency Airlines Study Operations 52

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? Related Video.

Metrics 31

Metrics Video Fashion Report 31

Harvard Business

OCTOBER 10, 2017

Bernstein studied assembly-line performance at a company he called “Precision.” Every step of the process was measured, and real-time metrics were easily accessible. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects. Metrics emphasized speed.

Metrics 37

Metrics Engineering Operations Sales 37

Harvard Business

OCTOBER 6, 2016

In a Deloitte study of 7,000 organizations this year, 89% of executives rated “ strengthening the leadership pipeline ” an urgent issue. To explain why, I’ll share some findings from a study my colleagues and I just completed at Deloitte. Paul Garbett for HBR. But there’s little evidence that much of this works.

Leadership 37

Leadership Deloitte Culture Pharmaceuticals 37

Organizational Talent Consulting

APRIL 18, 2022

This TikTok video and news clip of a robotic server at Denny’s went viral with people on both sides of the debate. link] Most economists hold a belief that a more efficient workforce leads to competitive advantage and lowers the costs of goods and services. A recent MIT study revealed that wages in the U.S

Leadership 52

Leadership Trends Journal McKinsey 52

Harvard Business

MARCH 31, 2017

Related Video. See More Videos > See More Videos > Tackle the balance sheet. ” Focus on key metrics. Boosting your financial expertise requires figuring out the metrics by which your company measures success. That metric is often expressed in the form of a ratio. Play with numbers.

Finance 28

Finance Balance Sheet How To Metrics 28

1 to 1

MAY 3, 2013

1to1 Videos & Podcasts. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. 1to1 Videos & Podcasts. White Papers. 1to1 Case in Point. 1to1 Executive Dialogue.

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Media Metrics Advertising Trends 37