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The Secret Sauce to a Superior Customer Experience

Rick Conlow

I travel often. Research shows us that the top service companies have higher sales growth and profits over time. And training, coaching, recognizing, and supporting your employee teams so they become superstars. Download this complimentary guide: The Customer has the Power. A superior customer experience is rare.

Survey 98
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To Change Your Strategy, First Change How You Think

Harvard Business

From the start, Southwest cofounder Herb Kelleher saw his competition not as other airlines but as alternative forms of transportation, whether cars, buses, or trains. Therefore his mental model was not how to gain market share from other airlines, but how to create a completely new market for air travel. ” Related Video.

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Your Biggest Cybersecurity Weakness Is Your Phone

Harvard Business

Executives are wrestling with managing a proliferation of devices, protecting data, securing networks, and training employees to take security seriously. Pokémon Go became a global phenomenon, but people in regions without the game downloaded it from unauthorized marketplaces, exposing their devices to malicious attacks.

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Balancing Parenting and Work Stress: A Guide

Harvard Business

A strong organizer juggles the myriad demands and endless details of their dual role effectively with task lists on their phone; the creative thinker comes up with an unusual but happy child care arrangement that accommodates their frequent last-minute business travel. Work differently. To get flexibility, don’t ask — sell.

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The CURE for Burnout

Consulting Matters

Achievement stressors: Are excessive work hours, heavy travel, scope of the job, and 24/7 accessibility too much? My business has gone through many forms – from consulting to organizations to training consultants and how to consult organizations, to the brand messaging, copywriting, and content creation I do now.

Energy 156
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Enhancing Customer Insights with Public Location Data

Harvard Business

For example, a store like Macy’s can build its presence on a beacon platform that can be downloaded by shoppers as a mobile app. This entails identifying whether exposure to a certain promotion, ad, or specific touchpoint (such as a sales encounter) for a demographic can generate future sales.

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64 Proven Ways Consultants Can Generate Leads Online (Consulting Lead Generation)

Tsavo Neal

Downloadable, Educational Content. You can download my free high-converting Consultant Homepage Template that comes with my free email course on how to build a system for getting more consulting clients online. Downloadable, Educational Content. Downloadable, Educational Content. Partnership Marketing. Table of Contents.