article thumbnail

Achieving and Sustaining Customer Experience Leadership

Rick Conlow

However, executives are focused on their industry, finances, marketing, and profitability. Today, to lead in an industry a company must be stellar in their online marketing and any customer contact digitally or personal. Current industry results, 2. The 5 cultural habits of customer driven companies, 4. A few excel at it.

article thumbnail

Achieving Customer Experience Leadership

Rick Conlow

Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers. You will learn about: Current industry results 10 reasons companies fail to get better. The 5 cultural habits of customer driven companies. See our eBook: The Customer has the Power.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Maximize Employee Retention by Mentoring “Spirited Patriots”

Rick Conlow

A nasty company culture and oppressive management behavior reduces employee performance and drives them away. Values and Culture Drive Employee Retention. Here is where to start, redefine or reignite your values and culture. People today want positive work cultures that make the world a nicer and safer place.

article thumbnail

How to GET Feedback When You Are the Leader

Rick Conlow

Dave’s business has employee turnover 5x below industry averages, a waiting list of people who want to work with him. By asking for feedback regularly from others (co-workers and the boss, too), listening to it and acting on it, leaders are more apt to create a culture of trust. Go here for Rick’s Superstar Leadership eBook.

How To 84
article thumbnail

An end of books

Seth Godin Blog

The death of the bookstore is being caused by the migration to ebooks (it won''t take all books to become ‘e’, just enough to tip the scale) as well as the superior alternative of purchase and selection of books online. THE TRADITIONAL PUBLISHER is culturally connected to the bookseller. SINGLE TASKING is an anachronism.

eBook 55
article thumbnail

Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci: Podcast #21

Consulting Success

Ron and his partners at Navalent help companies that are in pursuit of a substantial transformational change, whether it be strategic formulation, organizational design, cultural shifts, or executive leadership behaviors. If you come to Navalent.com/Transformation , you can get our free eBook on Leading Transformation in Organizations.

article thumbnail

Rethinking the Corporate Love Affair with Change

Harvard Business

It has kept up a feverish pace of change in its consumer offerings, shaping how we shop for everyday goods (online), who influences our purchase decisions (anonymous fellow customers), what we read (ebooks), when we expect to receive orders (same day) and where our purchases come from (warehouses we never see). Should we say that U.S.

eBook 34