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Achieving Customer Experience Leadership

Rick Conlow

Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers. Achieving Customer Experience Leadership Video Training Rick shares how to improve the customers’ experience in your company. The 5 cultural habits of customer driven companies.

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Achieving and Sustaining Customer Experience Leadership

Rick Conlow

However, executives are focused on their industry, finances, marketing, and profitability. Today, to lead in an industry a company must be stellar in their online marketing and any customer contact digitally or personal. Current industry results, 2. The 5 cultural habits of customer driven companies, 4. A few excel at it.

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Maximize Employee Retention by Mentoring “Spirited Patriots”

Rick Conlow

A nasty company culture and oppressive management behavior reduces employee performance and drives them away. Values and Culture Drive Employee Retention. Here is where to start, redefine or reignite your values and culture. People today want positive work cultures that make the world a nicer and safer place.

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How to GET Feedback When You Are the Leader

Rick Conlow

Dave’s business has employee turnover 5x below industry averages, a waiting list of people who want to work with him. By asking for feedback regularly from others (co-workers and the boss, too), listening to it and acting on it, leaders are more apt to create a culture of trust. Go here for Rick’s Superstar Leadership eBook.

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Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci: Podcast #21

Consulting Success

Ron and his partners at Navalent help companies that are in pursuit of a substantial transformational change, whether it be strategic formulation, organizational design, cultural shifts, or executive leadership behaviors. Ron, you’ve written several books on leadership. It wasn’t like I set out to write about leadership.

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Doubling a $400,000 Revenue Model With Business Trainer Blair Enns: Podcast #22

Consulting Success

I didn’t know anything about the main industries here which are logging and dope growing, and I still know very little about both of those industries, so I decided to start a consulting practice. You have culture problems because you can’t actually do both in the same business. There’s an eBook.