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Achieving and Sustaining Customer Experience Leadership

Rick Conlow

However, executives are focused on their industry, finances, marketing, and profitability. Today, to lead in an industry a company must be stellar in their online marketing and any customer contact digitally or personal. Current industry results, 2. The 5 cultural habits of customer driven companies, 4.

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Achieving Customer Experience Leadership

Rick Conlow

Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers. You will learn about: Current industry results 10 reasons companies fail to get better. The 5 cultural habits of customer driven companies. See our eBook: The Customer has the Power.

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Maximize Employee Retention by Mentoring “Spirited Patriots”

Rick Conlow

A nasty company culture and oppressive management behavior reduces employee performance and drives them away. Values and Culture Drive Employee Retention. Here is where to start, redefine or reignite your values and culture. People today want positive work cultures that make the world a nicer and safer place.

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How to GET Feedback When You Are the Leader

Rick Conlow

One sales executive told me he had an open-door policy. Later that week, I noticed a sales manager go in his office. Dave’s business has employee turnover 5x below industry averages, a waiting list of people who want to work with him. He is also a leader in his market every year in sales, profit, and customer service.

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Doubling a $400,000 Revenue Model With Business Trainer Blair Enns: Podcast #22

Consulting Success

Self-described “recovering consultant” Blair Enns is the CEO of Win Without Pitching, a sales training organization for creative professionals in the design, advertising, and public relations fields. It’s a sales training organization to creative professionals. There’s an eBook. Thank you, Michael. We hire people.

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A Good Digital Strategy Creates a Gravitational Pull

Harvard Business

You can control what you say in an ad, sales meeting, or company memo, but when people connect peer-to-peer, you lose direct control over what is said or done. Real influence comes from catalyzing trends and ideologies happening in the broader culture. Imagine your industry as a galaxy. Third, gravity is ubiquitous.

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Google vs. Sun vs. France: Too Big, Too Powerful, Too Free

MishTalk

France''s Cultural Minister called Amazon a “ destroyer of bookshops ”. Kindle, Nook, and other eBook readers come to mind. Hollande has threatened to take over steel, auto makers, and other industries to preserve jobs. But what''s the goal? Is it to save the bookstores or to get people to read?