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It’s 10 AM. Do You Know What Your Sales Reps Are Doing?

Harvard Business

Sales executives with even moderately large, distributed sales forces rely on data to help them understand which activities and behaviors lead to the best outcomes. Yet much of the data from sources such as CRM reporting tools and time studies is self-reported, and thus inherently flawed. Refining Sales Team Structure and Roles.

Sales 32
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6 ways to renew (and stick to!) your CX vows

1 to 1

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. Where are existing tools letting your customer service agents down? You can also use data collection to build a more nuanced understanding for the “why” behind your customer journey maps.

Metrics 26
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5 Steps to becoming a Successful IT Consultant

QEmploy

At the same time you are engaging with the target users and reporting before-and-after metrics. In the case of client management, utilising these trends can help client tracking through sales process. It can also provide clients with assistance effectively through various IT tools and methods. Use the right skill set.

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3 Ways M&A Is Different When You’re Acquiring a Digital Company

Harvard Business

When we recently interviewed top M&A executives in Europe about their experience, fully three-quarters of them said that digital disruption has had a relatively large impact or even requires a complete overhaul of their M&A strategy. times Vormetric’s sales.

Company 28
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What Airbnb and Strava Know About Building Emotional Connections with Customers

Harvard Business

We visited and interviewed farmers in Italy, Germany, and the UK to find out why the platform had bombed. Surprisingly, the interviews did not reveal any unequivocal reasons for why farmers shunned the platform. Their relative value is remarkable across a variety of metrics, such as purchases and frequency of use.

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10 Years of Data on Baseball Teams Shows When Pay Transparency Backfires

Harvard Business

While sports are different from other industries in many respects, baseball makes a good test case for this kind of study for several reasons. In 1998, just a year after winning the World Series , ownership of the Florida Marlins (now named the Miami Marlins) engaged in a fire sale, cutting the payroll to one-quarter of its previous total.

Data 30
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How Women of Color Get to Senior Management

Harvard Business

To look into this question, I conducted a case study as part of my dissertation research involving 23 women of color at a Fortune 500 company. Sixteen women were interviewed and seven others participated in a focus group. And what factors helped or hindered advancement in their organization?