Peter Stark

APRIL 14, 2019

In our Employee Opinion Surveys , one question we see low more often these days has to do with the systems and processes in the organization supporting employee’s ability to do their job effectively. This is not a surprise to us and mirrors our benchmark findings as well. These are really the bureaucracies of an organization.

System 37

System Education Efficiency Resources 37

Harvard Business

NOVEMBER 30, 2017

Without the breathing room to invest in new equipment and technologies, smaller manufacturers may be up to 40% less productive than large companies—a gap so sizable that it drags down the entire sector’s performance. It’s clear why pain in the domestic supplier base matters from a policy perspective.

McKinsey 28

McKinsey Turnaround Pharmaceuticals Benchmarking 28

Peter Stark

JUNE 30, 2018

Over the last twenty-three years, we have conducted over 300 Employee Opinion Surveys with over 100,000 employees. We have learned a lot by isolating the Best of the Best Organizations and their leaders to learn what they do differently from their peers in the overall PBS Benchmark. A second method is to sell the problem.

Software 26

Software Benchmarking Meeting Efficiency 26

1 to 1

DECEMBER 13, 2021

Meanwhile quantitative research methods—including surveys, website analytics and CRM data—can provide broader stroke insights that inform a deeper understanding of customer preferences and receive feedback on your current CX. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26

Metrics Tools Case Interview Strategy 26

Harvard Business

FEBRUARY 19, 2018

What these stories underscore is that our digital evolution and our productive use of new technologies rests on how well we can build digital trust. A typical way to gauge trust is to survey users with questions such as: How do you feel about the digital environment? We scored 42 countries in terms most to least tolerant behavior.

Survey 32

Survey Data Comparison Methodologies 32

Harvard Business

AUGUST 10, 2018

Knowing which organizations perform the best on any particular dimension used to require subjective surveys or painstaking research. Mainstream software companies are beginning to hold “ data mirrors ” up to their customers, allowing scoring and benchmarking of their customers’ strategies.

Benchmarking 28

Benchmarking Software B2B Comparison 28

Harvard Business

JUNE 7, 2017

For example, online retailers can adjust product prices daily because they have automated the collection of competitors’ prices. One traditional insurer, for instance, shifted from updating its quotes every several days to every 15 minutes by simply automating the processes that collect benchmark pricing data. Trying out AI.

Company 44

Company Telecommunications Data Retail 44

Harvard Business

MAY 17, 2016

The key product and customer jobs no longer attracted the best talent. Speed is measurable and can be benchmarked. Distortion of decisions: A number of years ago we studied in detail how the most important decisions like product approvals were made at a large pharmaceutical firm.

Bain 35

Bain Meeting Pharmaceuticals Company 35