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United Airlines, What Were You Thinking?

Melissa Agnes

When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. The post United Airlines, What Were You Thinking?

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Consolidation in Europe’s Airline Industry

BCG

Over the past 15 years, Europe’s full-service airlines have flown through turbulent skies as they generally failed to adapt to an increasingly price-competitive short-haul market. The financial, regulatory, and political barriers to various strategic scenarios will determine the exact nature of each airline’s options.

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How Bad is Airline Service, Really? And Other Customer Service Complaints

Harvard Business

Youngme Moon and Mihir Desai welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. HBR Presents is a network of podcasts curated by HBR editors, bringing you the best business ideas from the leading minds in management. ” Download this podcast.

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Consultant Ninja: Technology/Device Social Crutch: Management.

Consultant Ninja

2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Presentation Zen. Subscribe to: Post Comments (Atom). Monday, March 4, 2013. I am a strategy consultant at.

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Consultant Ninja: The Etymology of Consulting: Management.

Consultant Ninja

2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Presentation Zen. Subscribe to: Post Comments (Atom). Tuesday, September 8, 2009. I am a strategy consultant at.

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Consultant Ninja: Resiliency, Panic, and Anxiety: Management.

Consultant Ninja

Panic occurs if and only if three other conditions are present, Quarantelli concluded. 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Presentation Zen.

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Consultant Ninja: Consulting Verbatims: Management Consulting Blog

Consultant Ninja

2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Presentation Zen. Subscribe to: Post Comments (Atom). Tuesday, June 21, 2011. I am a strategy consultant at.