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The Barriers to Recruiting and Employing Digital Talent

Harvard Business

Finding digital talent is one of the biggest challenges facing companies today. These are the three biggest challenges we’ve seen: Integrating digital talent into the core business. However, one serious challenge that often arises with accelerators is how to integrate new talent into the core business.

Talent 30
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6 Organizational Culture Change Strategies

Organizational Talent Consulting

Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. link] Culture Change Strategy #4: Deliberate role modeling and training How leaders act and behave outside of training is more significant than what is said or demonstrated within training events.

Culture 76
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Automation Will Make Us Rethink What a “Job” Really Is

Harvard Business

Which jobs should remain within the company, and which should be accessed via talent platforms, or perhaps shared with peers, or even competitors? Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Insight Center. The Automation Age.

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Four roads we call customer service

Seth Godin Blog

It’s entirely possible that the customer is upset or confused because they need training or insight or an explanation. The harried commodity providers, the pawns in a monopolistic system that have chosen to race to the bottom, the airlines, the cable companies, the underfunded government agencies–all they have to offer is Road 4.

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How to Teach Employees Skills They Don’t Know They Lack

Harvard Business

But according to data from industries including academia, health care, technology, manufacturing, retail, sports, and business services, people are actually “unconsciously incompetent” in a typical 20% to 40% of areas critical to their performance. A great example comes from the aviation industry.

How To 28
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Why consulting?

Management Consulted

I begged my favorite Econ teacher to let me into his Industrial Organization course and fortunately I got a spot. Half of the class was devoted to examining different models and learning the game theory behind strategic decision making; in the remainder of the class, we applied that knowledge and analyzed different industries.

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An Agenda for the Future of Global Business

Harvard Business

We already see companies localizing time-sensitive and highly customizable forms of production to move closer to customer demand, particularly in the fast apparel (Adidas, Zara) and automotive (Tesla) industries, thus turning global supply chains into two-way streets. “Inside AT&T’s Talent Overhaul” 5.