1 to 1

OCTOBER 11, 2021

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. Be agile when uncovering reasons for customer churn. What is a CSAT rating?

Metrics 26

Metrics How To Survey Software 26

Harvard Business

JULY 19, 2017

Many companies are attempting a radical — and often rapid — shift from hierarchical structures to more agile environments, in order to operate at the speed required by today’s competitive marketplace. At Bain & Company, we do not believe that companies should try to use agile methods everywhere. This takes time.

Agile 28

Agile How To Enterprise Metrics 28

Progressus

OCTOBER 25, 2023

We’re talking digitization and the shift toward data-first business strategies. Digital agility. Technology enables greater agility. Professional services firms must move fast to accelerate digital transformation, build a unified data strategy, and lock down a competitive advantage.

Data 52

Data Agile Tools Talent 52

Harvard Business

AUGUST 29, 2018

These products are typically not for sale, but they do go through a defined development process and provide clear business benefits. Yet it also gives you an agile way to work: you don’t waste time or dollars when there are no results, and you develop a fast-fail mentality to learn what works and what doesn’t.

Strategy 28

Strategy Strategy Strategy& Agile 28

Harvard Business

MARCH 22, 2017

Brocade, a data and network solutions provider, created a “customer first” program by identifying their top 200 customers, who account for 80% of their sales. Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales. The metrics also changed. These members are 2.6

Marketing 36

Marketing Agile Fashion Sales 36

Kates Kesler

JUNE 11, 2014

Our sports-apparel CEO had the right idea in challenging his team to think about the organization and ask: are we fit for growth, given our strategies going forward? At a glance, the study revealed these themes: There is no common pattern for a ‘best organization design’ regardless of size, strategy, or industry.

Apparel 82

Apparel Healthcare Enterprise Chemicals 82

Harvard Business

OCTOBER 3, 2018

At one point, the CEO indicated that he would know that the right shift had occurred when the CFO, chief strategy officer, and other C-level leaders were seeking the CMO’s advice on strategic business problems. As an example, the CEO had been discussing the importance of driving more agile decision making.

Advertising 28

Advertising Agile Marketing Meeting 28

Harvard Business

DECEMBER 13, 2017

Defining and tracking success metrics. PMs must understand customers’ emotions and concerns about their product as much as they understand the concerns of the sales team on how to sell that product, or the support team on how to support it, or the engineering on how to build it. Performing market assessments.

Productivity 28

Productivity Management Engineering Case Interview 28