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Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

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Why CEOs Can’t Dance Redux

Rick Conlow

They operate in a bubble and do not attend the party. Among CEO top priorities are sales growth and profit. Customer loyalty generates sales growth and profit. to 17.9%, from 1980 to 2015. CEOs focus on data, facts, figures, and metrics. Too many do not dance because they have lost touch with reality.

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How to Improve Your Finance Skills (Even If You Hate Numbers)

Harvard Business

The most important concepts to grasp are “how to measure profitability, EBITDA, operating income, revenue, and operating expenses,” he says. ” Focus on key metrics. Boosting your financial expertise requires figuring out the metrics by which your company measures success. Related Video.

Finance 28
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How Nokia Embraced the Emotional Side of Strategy

Harvard Business

Recall that Nokia dominated the mobile and smartphone markets in 2007-2008 when Apple launched the iPhone and Google the Android operating system. The new rivals revolutionized customer expectations, causing Nokia’s Symbian operating system to become outdated.

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The Comprehensive Business Case for Sustainability

Harvard Business

This can disrupt a firm’s ability to operate on schedule and budget. Of the respondents, 72% said that climate change presents risks that could significantly impact their operations, revenue, or expenditures. ” Improving risk management.

Study 28
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How One Clothing Company Blends AI and Human Expertise

Harvard Business

Some extremely successful companies have made great use of recommendation engines to boost sales or improve customer satisfaction. When it comes to recommendations, is there room for improvement in the way Amazon and Netflix operate? Stitch Fix, which lives and dies by the quality of its suggestions, has no choice but to do better.

Company 28
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The Benefits of Hiring Your Best Customers

Harvard Business

” Keith Levy, who oversaw the creation of Bud Light Lime and other similar products as vice president of marketing and sales for Anheuser-Busch, took a similar stand on in-house superconsumers. Sales & Marketing Adapted from. Longer tenure reduces the challenge of a steep learning curve.” Adapted from. Eddie Yoon.

Energy 28